My toshiba will not reset just says there was a problem resetting your pc

[susaneswafford7]

I did total reset on my toshiba laptop went fine until i put battery back on then screen went black. It wont go into safe mode i dont know why that battery caused this or if my laptop has just gonr whack. HELP PLEASE

 

[webworkings]

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.