My XB1 S Has an Optical Port that is too tight how do I change this?

[davidroxx1000]

My XB1 S has a tight optical port and I cant plug my astro a20's in. I have tried forcing it in but when it clicked it didnt stay in. If anybody knows the solution let me know.

 

[helpstar]

should work like this:
https/www.youtube.com/watch?v=9u5qG9TtMlk

Did you remove the cover of the optical cable? It´s a plastic "ball"
https/youtu.be/6slRT2PfnX4?t=38