Solved! my zte z970 won't turn on past the tmoblie screen

[thatpersonthatneedshelp]

my phone will restart as normal but then it stops at the tmobile screen. I got it once into safe mode which helped nut I can't get it back to that mode or fix it. How do I fix this?

 

[webworkings]

If it let you into "Safe Mode" then there must be something on the device that is interfering with it working correctly. Bad app, virus, malware, etc. I am including the "Safe Mode" instructions below (just in case). However, should it not let you in, then you may well have to "Hard Reset" the phone.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the phone.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

 

[thatpersonthatneedshelp]

is there any other way I can get it to turn on because I don't want to lose all my data? I put it into safe mode the other day but it never showed a safe mode message and thank you for replying.

 

[webworkings]

If it loaded into "Safe Mode" and the phone worked (although many apps wouldn't) then you should really look at checking the device for bad apps, viruses, malware, etc. No need to wipe it unless it won't work at all (and won't start up even in "Safe Mode").

 

[thatpersonthatneedshelp]

If it loaded into "Safe Mode" and the phone worked (although many apps wouldn't) then you should really look at checking the device for bad apps, viruses, malware, etc. No need to wipe it unless it won't work at all (and won't start up even in "Safe Mode").

Yes, I know this but the problem is I can't get it back into safe mode to find the problem

 

[webworkings]

When you turn off the phone and then turn back on the phone (following the instructions), you can't get back in?

 

[thatpersonthatneedshelp]

When you turn off the phone and then turn back on the phone (following the instructions), you can't get back in?

Nope sadly my phone ran out of battery which caused it to be put out of safe mode. Now I can't get it back into safe mode to fix it

 

[webworkings]

That is rather odd that it won't go back in after it was recharged. The only options left I can think of are the "Hard Reset" or taking it to a tech to have it looked at, which they may then say it needs to have a "Hard Reset" done.

 

[thatpersonthatneedshelp]

That is rather odd that it won't go back in after it was recharged. The only options left I can think of are the "Hard Reset" or taking it to a tech to have it looked at, which they may then say it needs to have a "Hard Reset" done.

Thank you so much for trying to help me! I'll take it to see if it can be fixed.

 

[webworkings]

Good Luck