Question Mysterious Phone Lock on Vivo Y55L

[SanjayMishra]

Hello Everyone,

Please help me out with my locked phone.

My 6 year child was texting on WhatsApp somehow the mobile got restart and screen got locked. All the notifications are there on the mobile but when I scroll to unlock the phone it shows some mysterious lock with only "text box with keyboard, and two buttons one for emergency call and and another for cancel".

Images are attached. Please check and help me out with this.
(I have hided some personal details by removing it from the images)

mobile screen with notifications - https://drive.google.com/file/d/148uYRvrnt9WhkAV4RVInORkGhEujmP8-/view?usp=sharing
mobile screen with mysterious lock - https://drive.google.com/file/d/1BiVn6aB0VjeVqUD6KFKXU7VwNbnbNmP8/view?usp=sharing

Regards,
Sanjay

 

[COLGeek]

Sorry, but we have no means to verify the legal ownership of the device in question. Contact your service provider for assistance.

Closing this thread now.

**READ** Regarding passwords, lock codes, pin numbers, etc

We will not help you bypass any passwords, lock codes, pin numbers, swipe patterns, or any other kind of account/ownership verification on your devices. We have absolutely no way to verify ownership. ALL problems of this sort should be directed to your service provider or product manufacturer...

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