Need advice on Laptop-issue - wont boot/wake after sleep


Oct 30, 2014
I'm having some major issues with a Hewlett Packard Elitebook 755 G2 (EnergyStar) laptop in my office.
We bought this computer for use as an office/business workstations. The issue makes it now ineligible to use.
The computer will not wake after hibernation or sleep. Attempts made to wake it is by integrated keyboard/mouse, and power-button. To be booted again, I need hard-shutdown the computer (with power-button), and remove all power-sources from the laptop for 5 minutes. It then boots normally with prompt on how to boot windows cause it was not shut down properly last time. After sleep the screen goes black after sleep, and does not come on until I do the procedures as described above. If I try to boot computer before 5-7 minutes, the computer is in a standstill with a black screen, though after 30 seconds, the fans start to speed up (as if the computer needs to be cooled down).

When booted and in Windows, if I try to shutdown or restart the computer, the EXACT same issue occurs, as if I tried to sleep or hibernate the computer.

HP EliteBook 755 G2 (EnergyStar)
Windows 7 Professional (64bit)
More: full specs here (

I have tried:
* Installing older / newer graphics-drivers.
* Uninstalled any HP-management software which is pre-installed upon delivery.
* Disconneced all perephials.
* Deactivated all non-vital HP-management services.
* Connected mouse/keyboard to wake.
* Listened for discrepancies.
* Checked hardware for marks of burns etc.
* Checked system-log for any faults, and there is no errors which is linked to this issue.

I am at a loss of ideas on how to proceed. If you need more info, please tell me what you need and I'll provide it as fast as I can!

All help much appreciated!


Oct 30, 2014
Updating thread did not work, so I do it here:

System Information
Time of this report: 2/13/2015, 13:06:44
Machine name: USER-HP
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
Language: Norwegian (Bokmål) (Regional Setting: Norwegian (Bokmål))
System Manufacturer: Hewlett-Packard
System Model: HP EliteBook 755 G2
BIOS: Default System BIOS
Processor: AMD A10 PRO-7350B R6, 10 Compute Cores 4C+6G (4 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 7114MB RAM
Page File: 1664MB used, 12560MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Standard VGA-skjermkort
Manufacturer: (Standard skjermtyper)
Chip type: AMD Radeon(TM) R7 Graphics (0x1309)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_1309&SUBSYS_221C103C&REV_00
Display Memory: 1024 MB
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1400 x 1050 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga.dll,framebuf.dll,vga256,vga64k
Driver File Version: 6.01.7600.16385 (Norwegian (Bokmål))
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: ukjent
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 00:38:47, 15360 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-5049-11CF-8D33-AC1FAEC2CB35}
Vendor ID: 0x1002
Device ID: 0x1309
SubSys ID: 0x221C103C
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

Sound Devices
Description: Speakers/Headphones (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2222&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7231 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/22/2014 15:53:02, 3943384 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7231 (English)
Driver Attributes: Final Retail
Date and Size: 4/22/2014 15:53:02, 3943384 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Stereo Mix (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7231 (English)
Driver Attributes: Final Retail
Date and Size: 4/22/2014 15:53:02, 3943384 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

DirectInput Devices
Device Name: Mus
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Tastatur
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x1022, 0x7807
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 2/17/2014 20:33:51, 343040 bytes
| Driver: usbd.sys, 2/17/2014 20:33:51, 7808 bytes

Gameport Devices

PS/2 Devices
+ Standard PS/2-tastatur
| Matching Device ID: *pnp0303
| Service: i8042prt
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/21/2010 04:23:47, 33280 bytes
| Driver: kbdclass.sys, 7/14/2009 02:48:04, 50768 bytes
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 00:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 02:48:04, 50768 bytes
+ Synaptics SMBus TouchPad
| Matching Device ID: acpi\syn3026
| Upper Filters: SynTP
| Service: i8042prt
+ HID-kompatibel mus
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 01:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 02:48:27, 49216 bytes
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/21/2010 04:23:47, 63360 bytes
| Driver: sermouse.sys, 7/14/2009 01:00:20, 26624 bytes
| Driver: mouclass.sys, 7/14/2009 02:48:27, 49216 bytes

Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 138.0 GB
Total Space: 228.2 GB
File System: NTFS
Model: SAMSUNG MZ7PD256HCGM-000 SATA Disk Device

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,,6.06.7601.17528
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc64.dll,13.30.0000.40421
AMD Video Decoder,0x00200000,1,2,atimpenc64.dll,13.30.0000.40421
MPEG-2 Splitter,0x005fffff,1,0,,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,13.30.0000.40421
AMD MJPEG Decoder,0x00200000,1,1,atimpenc64.dll,13.30.0000.40421
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
AMD Video Encoder,0x00200000,1,1,atimpenc64.dll,13.30.0000.40421
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc64.dll,13.30.0000.40421
VPS Decoder,0x00200000,0,0,,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,atimpenc64.dll,13.30.0000.40421
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
Overlay Mixer2,0x00200000,1,1,,
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
AMD Video Rotation Filter,0x00200000,1,1,atimpenc64.dll,13.30.0000.40421
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,13.30.0000.40421
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514
Stereo Mix (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
Mic in at front panel (black),0x00200000,1,1,,6.01.7601.17514
Realtek HD Audio Mic input,0x00200000,1,1,,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,,6.01.7601.17514
HP HD Webcam,0x00200000,1,2,,6.01.7601.17514

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,,6.06.7601.17514

Video Capture Sources:
HP HD Webcam,0x00200000,1,2,,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,,6.06.7601.17514

BDA CP/CA Filters:
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.01.7601.17514

Audio Renderers:
Speakers/Headphones (Realtek Hi,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers/Headphones (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

EVR Power Information
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

* Tried turning all power-management to 'Never' (harddrive, sleepmode etc.) - Same issue.


Feb 7, 2017

seems like I have exactly the same issues on HP Elitebook 725 G2.
I managed to mitigate it with disabling build in audio device in BIOS.
However I'm not sure if it's audio device disabled the ASPM support on the PCI bus changes accordign to HWInfo report. So might be a BIOS or Drivers issues as well. Also I noticed that issue had disappeared some time back but now is back again and I can't correlate to any changes I made.
of cause I tried all possible driver versions from HP, Realteck (audio device vendor) and AMD (chipset vendor).
I hate HP Elitebook 7XX series by now :(

let me know if my workaround works for you or you eventually found a solution.