need some help

[Brandy_79]

I can't get my keyboard to pull up so I can text or email or anything that has to do w/typing!!! Can anyone help??

 

[webworkings]

Have you tried just rebooting the phone? That may well fix it.

Should that not do it, try restarting the phone in "Safe Mode" and see if it works fine. If it does, then you have an app, malware or virus on the device that is preventing it from working when out of "Safe Mode". You would then need to figure out which it is and remove the problem.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


If even that doesn't help, try the following steps...

1. Go into the "Settings" menu.
2. Locate and tap "Language & Input".
3. Location the "Language" and make sure that it is using your preferred one.
3. Next locate the "Keyboard & Input Methods" section and the "Default" keyboard your device is using
4. Tap the "Settings" for your default keyboard (often a gear icon).
5. Now go back to your "Home" screen and again tap "Settings".
6. Locate and tap "Date & time".
7. Make sure your "Time Zone" and your "Date & Time" are set correctly to your location.
8. Again exit and go back to the "Home" screen.
9. Now check your Google Play Store for updates. There could be updates to your keyboard available.