new acer aspire E 17 will not start up

ztheresa

Commendable
Dec 30, 2016
2
0
1,510
my new acer aspire E 17 will not start up. when I press the power button, it responds for about 5 seconds, then immediately shuts down, hardly long enough for the screen to turn on. It is under warranty, but I wonder if anyone knows what the problem might be? I already removed the battery to try the power drain procedure. It didn't help.
 
Solution
Try the following and see if it will turn on.

1. First make sure the device has been charged.
2. Unplug your charger cord.
3. Remove the battery.
4. Press and hold the "Power" button for 30 seconds and see if the device will turn on.
5. If it does, great, if not yet, no big deal. Now plug back in the power/charger cord. (If it didn't turn on without the cord in, it should turn on once you it is in. Yes sometimes they will turn on, or try to turn on, even with nothing attached/plugged in.)
6. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop.

I would normally say now to check the battery, but you said you...
Try the following and see if it will turn on.

1. First make sure the device has been charged.
2. Unplug your charger cord.
3. Remove the battery.
4. Press and hold the "Power" button for 30 seconds and see if the device will turn on.
5. If it does, great, if not yet, no big deal. Now plug back in the power/charger cord. (If it didn't turn on without the cord in, it should turn on once you it is in. Yes sometimes they will turn on, or try to turn on, even with nothing attached/plugged in.)
6. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop.

I would normally say now to check the battery, but you said you already did.


NOTE: If it is acting like this and it is new, you need to take it and either have them exchange it (if that new) or contact the manufacturer to have them repair/replace it if it is just still under warranty.
 
Solution