New Dell XPS 13 2015 - Plugged in not charging

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Raskoj

Estimable
Jun 7, 2015
3
0
4,510
0
Heyo guys I have the new Dell xps 13 and I've only had it a couple months, it was working perfectly and all off a sudden I got the plugged in not charging issue I have no idea what to do.
 

Reyaz123

Estimable
May 8, 2015
188
0
4,710
30
You may want to call dell if the following steps don't work (they can possibly replace your battery free of charge, since you owned it only 2 months)

1. Unplug your charger, power off your laptop, and remove your battery
2. Hold down the power button for 15 secs
3. Put the battery back in, with the charger and reboot
4. Check if this fixed it
 

ShrikanthAtDell

Estimable
Nov 6, 2014
73
0
4,660
26
Hello Raskoj,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. You can try the steps mentioned by Reyaz123. Also if the battery is more than 10% try updating the bios and see if you are still getting the error message. Also tapf2 @ start up go to bios check if the ac adapter is getting detected.


Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http://dell.to/1mpzOt7
Download Drivers : http://dell.to/1pkzznO
 

Raskoj

Estimable
Jun 7, 2015
3
0
4,510
0
I would have to open up the laptop to remove the battery and do not have to tools at the moment. I believe I have the latest BIOS currently installed, but I cannot update it now because I have 0% charge. I checked in the BIOS to see if the adapter is getting detected but it says Unknown, Battery health says Excellent, I am using the original ac adapter I got with the laptop.
 

Raskoj

Estimable
Jun 7, 2015
3
0
4,510
0
I will soon have access to a new Ac adapter to check if it is a malfunctioning Ac adapter, it now says no battery is detected but turns on fine
 

jimbakurt

Estimable
Jul 28, 2015
1
0
4,510
0
Hey ;-) What's the status of your problem ?

I've exactly the same issue with my XPS 13 (L322X) since several weeks.. And below my story =p :
I changed the AC jack ==> nothing
I bought a new battery ==> not charging..
I removed the battery and hold down the power button ==> nothing
Then I bought a new AC adapter ==> It worked =D After around 20 minutes my battery began to charge. BUT, strange, only during 3 days.. I've been able to use my computer as before (battery was charging and discharging) but not more than 3 days :'( Why ?
Because I still have 15% of battery I flashed (15min ago) my BIOS to A10.. Still nothing.
What's the problem ? The motherboard ? plz.. no ^^
My battery is not charging and.. is not discharging if I'm plug in the AC adapter. I've 15% of battery since 2 days ^^
And, worse, my computer performances are poor.. Maximum CPU frequency is curbed to 800Mhz (instead of 2,7GHz) !!! :fou:

I was thinking to buy the new XPS 13 2015 but I see you have the same issue than me with your new =| So a bad news !!

 

Sailcuter

Estimable
Oct 8, 2015
4
0
4,510
0

6 month ago I had the same problem, as do many others. I inspected the power supply, tried another one then sent the DELL XPS to a repair shop for replacing the power connector which looked damaged. PC came back working, bill 100€, OK. 2 months later same issue, DELL XPS not charging. I returned the @#$$ machine to the repair house with sharp remarks. Came back working but no explanation of what was done, bill 26€ which is basically postage: OK fair deal. 2 months later SAME @#$?$!! DELL XPS not charging! This time I did some research and found a couple of posts which reported that disconnecting the battery then pressing the start button for 10s before reinstalling the battery did resolve the issue. Another post reported that loosening the screw which hold the connector did work. Ah Ah, opened the PC, did both operations: SUCCESS! I was happy until this week when the SAME @#$$!! DELL XPS did not charge again! This time I decided to try first to remove the screw holding the connector, plugged in the supply and it worked. Then I look under the connector and it seems that there are little pads sticking up. Being suspicious that there may be some dust getting in there and establishing a leak between the connector and the ground hence tricking the BIOS to detect a wrong supply, I placed a piece of adhesive insulating tape (3M scotch for office) under the connector and screw pad before fixing the connector. I put another piece of insulating tape on top of the connector such that dust cannot enter from the top either. Now it works. I will have to wait another 2 months before deciding that this is a permanent solution to a poor design.
I hope it help. I have some picture of the fix but I don't know how to post it here!
 

lukeshep

Estimable
Nov 2, 2015
1
0
4,510
0
Hi there,
I had exactly this (hence ended up here)

I unplugged the wall-plug end of the adaptor from the central black box part and replugged, mine now charges absolutely fine again, so probably was a bad connection somewhere.

hope that helps,
Luke
 

scrinch

Distinguished
Feb 2, 2008
2
0
18,510
0
I've had the same charging problem with my L321X for the past 6 months. I first replaced the AC charger...no help. Then I replaced the charging port....again no help. Then I came here and saw the recommendation about updating BIOS. Tried it and again no change. So then I decided follow the recommendation to try taking out the screw that holds down the charging port. Voila, the battery charges again. After recharging the battery back to 95%, I put the screw back in and replaced the bottom cover. Boom, no charging again. So I experimented a few times to see exactly when the charger is no longer recognized. I can put the screw back in (with the bottom cover off) and it will still charge, but as soon as I replace the 10 T5 screws on the bottom, the charger is not recognized. I even tried the scotch tape to insulate the metal case of the charging port. No luck.

Any ideas for a permanent fix? I don't think I can permanently leave the charging port screw out. The port would wobble around and possibly be pulled out when I disconnect the charger.
 

Sailcuter

Estimable
Oct 8, 2015
4
0
4,510
0


 

Sailcuter

Estimable
Oct 8, 2015
4
0
4,510
0
Well guys, I had observed also that with the socket floating it was charging and not charging with the screw back. I can confirm that 2 months onward, the clear Scotch tape ALL AROUND the socket in particular on the side adjacent to the PCB, has done the trick so far! I put the tape all around including fixation lug and then punch litely the hole for the screw such that there is something preventing the screw touching the socket? I did not put a washer under the screw head as I had 2 layers of insulating tape there. May be you tighten the screw too hard and puched throught the insulation? Also make sure that the tape is sticking out of the case before you close it and if you want to trim it, do it only after closing the case as there is grounding between the case and the inside circuit..
 

scrinch

Distinguished
Feb 2, 2008
2
0
18,510
0


Thanks. I'll try to better insulate the charging port body. I may also file down the head of the screw so that it becomes narrower and doesn't touch the side of the charging port body. I'll report back if/when I figure out how to get it to charge all the time.

 

jonathan12

Estimable
Nov 17, 2015
2
0
4,510
0
I have a XPS 13 and the charging thing happens to me; totally random sometimes it charges sometimes no; bought new adapter and dc input jack; still the same. I'd call Dell but they are sooooo bad these days I'm not even going to try.
 

Linda M

Estimable
Nov 30, 2015
1
0
4,510
0
I wrote an answer but think it did not post. If this is a repeat I apologize.
I have a 3 year old Dell XPS. About 6 months ago it began having the same problem of not fully charging.
the solution I have found is software based not hardware based.
I have found that if I log on under the local computer admin account it charges just fine. It does not work if I switch users (my account is still logged on) I have to restart and log on as local admin. Very odd. The computer then charges just fine and this lasts for a couple of weeks before the problem starts again and I have to log on as local admin. Over the last couple of months I have used this fix about 3 times and it has never failed. Some sort of user rights or permissions? Maybe it is just my computer and it is possessed by some evil computer demon?
Anyway I am glad I do have something that works even as odd as it is.
For those not familiar with the local admin account (windows 7 in this case) it is normally not shown when the computer boots. You can go a search on the Internet and find out how to make the changes so it appears. The account is disabled by default.
 

Karl_4

Estimable
Jan 8, 2016
1
0
4,510
0


I have used this solution on my Inspiron 15R twice and it does work. It seems unlikely, but it does the job amazingly.
 

inspire_wisdom

Estimable
Feb 6, 2016
1
0
4,510
0
Charging An Un-chargeable Battery in the Dell XPS12-9Q33

If you have an un-chargeable laptop as in the Dell XPS12-9Q33, do the following:

a)disconnect the laptop from the power source and power down the laptop

b)Get specialist screw drivers(CR-V T5) to open up the base of the laptop,these are ten screws

c)remove the metal plate covering the middle part of the base cover and remove the screw under it.

d)remove the cover and you will see a black broad battery with 8 screws.Use a specialist screw driver (CR-V PH000) to unscrew the battery from the rest of the laptop

e)Then un-plug the battery from the system mother-board.

f)Slide the power button on for say 15secs, this to drain all electric charge from the system

g)Plug the battery back on the system mother-board and then close up the laptop by screwing all the screws back appropriately

h)Before turning on the laptop make sure your charger is removed from the electric power socket for at least 2 minutes to drain out electric charge.

i)Plug the charger in the power socket and connect it to the laptop THEN power the charger and then power up the laptop.(This a fresh charge) and press F2 to go to the BIOS and check the adapter.It should recognise the charger as 45w

J)This means its charging.

Conclusion: To re-enable a disabled battery charge,it has to be drained of every charge on the laptop.
This has worked for me.I hope it helps.
 

Christn

Estimable
Jul 24, 2015
1
0
4,510
0
Shrikanth, I have a new Dell XPS 13 9350. When I first started it up I got this message:
Product Name: XPS 13 9350
System BIOS 1.0.0,
Service Tag: 3R86D72
ePSA: Build 4302.10 UEFI ROM
Alert! The AC power adapter wattage and type cannot be
determined. The battery may not charge. The system will
adjust the performance to match the power available.

I didn't worry about it until a couple of days later I plugged in the power adapter and got the "plugged in not charging" message.
I Went into BIOS Settings, General, Battery Information, and it says AC Adapter = Unknown
Also, under System Logs, BIOS Events, it shows: date/time "Alert! Unknown AC power adapter, may affect performance."

I have a limited time before I can return it. Is this problem resolvable in a short time period? I'm not at all a hardware guy, so I'm not opening it up.

Thanks, Chris
 

Kim_1111_

Commendable
Mar 27, 2016
2
0
1,510
0


 
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