New ISP, connected to the wi-fi but no internet

[Drewbie_1]

So my family recently got a new ISP and changed our modem (to the one they sent us). I can connect to the wi-fi but there's no internet to connect to. These guys don't have a number I can call for technical support; all they have is an automated machine that tells me they'll call me back.

This is what I have:

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Killer E2400 Gigabit Ethernet Controller
Physical Address. . . . . . . . . : D8-CB-8A-F0-DF-3D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 08-D4-0C-82-87-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3165
Physical Address. . . . . . . . . : 08-D4-0C-82-87-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c9f8:d027:a1c4:da2a%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : April 23, 2016 5:26:09 PM
Lease Expires . . . . . . . . . . : April 24, 2016 5:26:09 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 134796300
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-3B-1C-96-D8-CB-8A-F0-DF-3D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Don't know what it means but I'm just following what other people ask for when answering questions.

Not sure if it's the ISP that messed up or if it's something I can fix at home. They call back once in a blue moon so if it's something I can't fix at home, I'll probably just cancel and get a new ISP.

Thanks in advance.

EDIT *IMPORTANT*: For all those who replied to my thread originally, I think I posted the wrong IP configuration (my mobile data). I've updated the post to the correct one.

 

[kanewolf]

You need to login to the router (192.168.43.1) and see what the status on the WAN connection is.

 

[Blaise170]

You might want to hide your physical (MAC) addresses too.

 

[nigelivey]

You need to login to the router (192.168.43.1) and see what the status on the WAN connection is.

MAC address of his internal adapter is no use to anyone.

 

[rgd1101]

can you change the dns server?

 

[nigelivey]

So my family recently got a new ISP and changed our modem (to the one they sent us). I can connect to the wi-fi but there's no internet to connect to. These guys don't have a number I can call for technical support; all they have is an automated machine that tells me they'll call me back.

This is what I have:

Windows IP Configuration

Host Name . . . . . . . . . . . . : MSI
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : This Killer Ethernet Controller connects you to the network.
Physical Address. . . . . . . . . : edited out
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : edited out
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3165
Physical Address. . . . . . . . . : edited out
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
IPv4 Address. . . . . . . . . . . : 192.168.43.127(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : April 23, 2016 7:59:35 AM
Lease Expires . . . . . . . . . . : April 23, 2016 8:59:35 AM
Default Gateway . . . . . . . . . : 192.168.43.1
DHCP Server . . . . . . . . . . . : 192.168.43.1
DHCPv6 IAID . . . . . . . . . . . : 134796300
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-3B-1C-96-D8-CB-8A-F0-DF-3D
DNS Servers . . . . . . . . . . . : 192.168.43.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Don't know what it means but I'm just following what other people ask for when answering questions.

Not sure if it's the ISP that messed up or if it's something I can fix at home. They call back once in a blue moon so if it's something I can't fix at home, I'll probably just cancel and get a new ISP.

Thanks in advance.

First off, can you ping an external IP address, try 8.8.8.8 or 8.8.4.4
If you can then you have a DNS issue, try changing your DNS server in the adapter setting on the local host to the two IP addresses just given, they are google public DNS. Then see if you can either connect to the internet or ping www.google.com.

 

[Drewbie_1]

So my family recently got a new ISP and changed our modem (to the one they sent us). I can connect to the wi-fi but there's no internet to connect to. These guys don't have a number I can call for technical support; all they have is an automated machine that tells me they'll call me back.

This is what I have:

Windows IP Configuration

Host Name . . . . . . . . . . . . : MSI
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : This Killer Ethernet Controller connects you to the network.
Physical Address. . . . . . . . . : edited out
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : edited out
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3165
Physical Address. . . . . . . . . : edited out
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
IPv4 Address. . . . . . . . . . . : 192.168.43.127(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : April 23, 2016 7:59:35 AM
Lease Expires . . . . . . . . . . : April 23, 2016 8:59:35 AM
Default Gateway . . . . . . . . . : 192.168.43.1
DHCP Server . . . . . . . . . . . : 192.168.43.1
DHCPv6 IAID . . . . . . . . . . . : 134796300
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-3B-1C-96-D8-CB-8A-F0-DF-3D
DNS Servers . . . . . . . . . . . : 192.168.43.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Don't know what it means but I'm just following what other people ask for when answering questions.

Not sure if it's the ISP that messed up or if it's something I can fix at home. They call back once in a blue moon so if it's something I can't fix at home, I'll probably just cancel and get a new ISP.

Thanks in advance.

First off, can you ping an external IP address, try 8.8.8.8 or 8.8.4.4
If you can then you have a DNS issue, try changing your DNS server in the adapter setting on the local host to the two IP addresses just given, they are google public DNS. Then see if you can either connect to the internet or ping www.google.com.

Tried pinging the Google's DNS servers but got this:

Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss)

Changed my DNS servers to the Google ones but couldn't connect to the internet or the host www.google.com

 

[Drewbie_1]

can you change the dns server?

I tried changing it to the Google public DNS servers as instructed below but couldn't connect to the internet.

 

[Drewbie_1]

You need to login to the router (192.168.43.1) and see what the status on the WAN connection is.

Don't know where to find WAN connection status because nothing was labelled WAN.
Not sure if this tells you anything but it said,

under the Status tab, Network Access: Denied
under the Startup Procedure tab, Procedure: Connectivity State Status: In Progress Comment: Access Denied

 

[rgd1101]

make and model of the wifi modem? the isp name? does the new modem network cable connection?

 

[Drewbie_1]

make and model of the wifi modem? the isp name? does the new modem network cable connection?

Smart RG, SR360n
Zazeen
Yeah

 

[Drewbie_1]

Does your router has a dhcp server? Did you set the right dns parameters of your isp dns servers and you activated it? from the things you have in the first post it looks likes you didn't.

I think I posted the wrong IP configuration. I've updated it to the right one.

 

[Drewbie_1]

make and model of the wifi modem? the isp name? does the new modem network cable connection?

I'm very sorry but I think I posted the wrong IP configuration (my mobile data). I've updated the thread with the IP configuration of the correct network.

 

[Drewbie_1]

it happens sometimes. I use the dhcp server of my router is boring setting the parameters for each pc I have connected.

Do you know the issue with my network?

 

[rgd1101]

Can you try network cable connect to the modem directly? Is that even work?

 

[Drewbie_1]

Can you try network cable connect to the modem directly? Is that even work?

The cable is already connected to my modem from the wall jack.

 

[Drewbie_1]

The new isp do not have a webpage were he can find the new settings for the modem and the windows? I assumed he already has the network connections from the previus isp and he may need to change them.

PS what i mean is he got evrything right expept the line

DNS Servers . . . . . . . . . . . : 192.168.1.1

this the router ip he must set the new dns servers manually and it has a line

DHCP Server . . . . . . . . . . . : 192.168.1.1

that means he may have a dhcp server in the router.

PS2 if you don't have a dhcp server in your router you must set the Dhcp server of the isp in there.

How do you do that? I guess I'll try it. I'm trying everything I can to get it work.

Is it possible that it's just the ISP's fault and that I'm wasting my time trying to fix my internet?

 

[Drewbie_1]

How do you do that? I guess I'll try it. I'm trying everything I can to get it work.

Is it possible that it's just the ISP's fault and that I'm wasting my time trying to fix my internet?

I told you. You do right click on your network you choose the network center, Manage Network Connections, right click to a connection and choose properties in there you click to ipv4 were you can choose the dns to be take automatic or you set them manually.

I've tried that. Someone above told me the same thing. Didn't work.

I set the DNS as Google's public DNS servers and it didn't connect to the internet.

 

[Drewbie_1]

it will not connect as long as you have as DHCP server your router and you have in there nothing I did post your mistakes above.

PS What i mean is you may set the dns manyally you may reboot your setings are to DHCP enabled =yes and it connects to your router and gets nothing you will get nothing.

Sorry but I don't comprehend.
You're telling me to go to my IPv4 properties and do what exactly? Set my DNS server address to something?

 

[rgd1101]

Can you try network cable connect to the modem directly? Is that even work?

The cable is already connected to my modem from the wall jack.

I mean instead of using wifi, connect your computer direct to the modem.
We need to see if you even getting internet to the modem before figuring out the wifi.