New ISP, connected to the wi-fi but no internet

[Drewbie_1]

So my family recently got a new ISP and changed our modem (to the one they sent us). I can connect to the wi-fi but there's no internet to connect to. These guys don't have a number I can call for technical support; all they have is an automated machine that tells me they'll call me back.

This is what I have:

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Killer E2400 Gigabit Ethernet Controller
Physical Address. . . . . . . . . : D8-CB-8A-F0-DF-3D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 08-D4-0C-82-87-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3165
Physical Address. . . . . . . . . : 08-D4-0C-82-87-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c9f8:d027:a1c4:da2a%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : April 23, 2016 5:26:09 PM
Lease Expires . . . . . . . . . . : April 24, 2016 5:26:09 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 134796300
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-3B-1C-96-D8-CB-8A-F0-DF-3D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Don't know what it means but I'm just following what other people ask for when answering questions.

Not sure if it's the ISP that messed up or if it's something I can fix at home. They call back once in a blue moon so if it's something I can't fix at home, I'll probably just cancel and get a new ISP.

Thanks in advance.

EDIT *IMPORTANT*: For all those who replied to my thread originally, I think I posted the wrong IP configuration (my mobile data). I've updated the post to the correct one.

 

[Drewbie_1]

Can you try network cable connect to the modem directly? Is that even work?

The cable is already connected to my modem from the wall jack.

I mean instead of using wifi, connect your computer direct to the modem.

Yeah I connected it with an ethernet cord and still no internet access.

 

[rgd1101]

Can you try network cable connect to the modem directly? Is that even work?

The cable is already connected to my modem from the wall jack.

I mean instead of using wifi, connect your computer direct to the modem.

Yeah I connected it with an ethernet cord and still no internet access.

Then My guess it not turn on on the ISP side. call the tech.

 

[Drewbie_1]

I don't understand all this tech talk. I can follow simple instructions but that's about it.
Getting a headache from trying to learn these things only to have it not work. Calling a technician is probably the best choice for me. Lesson learned, don't go with a crappy ISP just because it's cheap.

 

[device_node]

I don't understand all this tech talk. I can follow simple instructions but that's about it.
Getting a headache from trying to learn these things only to have it not work. Calling a technician is probably the best choice for me. Lesson learned, don't go with a crappy ISP just because it's cheap.

all i know is your router has ip 192.168.1.1 and you can login to http/192.168.1.1 using your Brower, I don't know what router you have and what is your isp!? All the ISP's have webpages with instructions how to set your modem and how to make a connection from your windows. But you didn’t even told us what version of windows you have so how to make it more simple for you?


PS in the post

http/www.tomshardware.co.uk/answers/id-3039816/isp-connected-internet.html#17862213

you report

IPv4 Address. . . . . . . . . . . : 192.168.43.127(Preferred)

that ip is from italy rome anything else I have not.

PS2 open a comand line and type

ipconfig /all

because this ip

IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)

is not valid and is impossible IPv4 to give you this ip who told you can put any ip you like in there?

Sprados, this is a perfectly good anonymous-subnet address, typical of a consumer router DHCP.

To summarize, it's obvious he has DHCP. It's obvious that his connection from the computer to the router is working (e.g.: "reply from 192.168.1.1").

Also, DNS is NOT the problem:

Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.
Reply from 192.168.1.1: Destination net unreachable.

It's pretty apparent that his router is not connected to the Internet, or the ISP has a major disconnect.

If you can connect to the router with a web browser to the gateway address http/192.168.1.1 you can see what the router configuration is, which is what one post was asking you about the WAN settings. But you probably don't have the level of understanding to do this.

You could take screenshots of all your router config and status screens and post them and we could try to sift through them.

Also, it might be illuminating to run a "traceroute". In windows, you need to open a command prompt with administrator privileges. Right-click on "Command Prompt" and select "Run as Administrator". Then, type this command and post the results:

tracert 8.8.8.8

That should tell us a lot about where the disconnect is.