New laptop keeps freezing up and windows stops responding

Nikola1123

Estimable
Aug 12, 2015
1
0
4,510
0
So my mom got this new laptop - > https://www.mikronis.hr/hp-250-g5-intel-core-i3-5005u-2-0ghz-4gb-256gb-ssd-dvdrw-w10-15-6-full-hd-intel-hd-graphics-5500-p-n-z3a07es.aspx

I set up the basic things she needed but a few hours later the laptop starts freezing, becoming unresponsive and it says that windows is no longer responding.

It's difficult to even troubleshoot since it takes so long for anything to respond, if it even responds.
Just shutting it off took several minutes of sheer frustration.
The laptop is not even a day old. Any ideas what it could be or how to fix it?
 

why_wolf

Estimable
Aug 28, 2015
221
0
5,110
59
If it has Windows 10 you can try a system reset. System > Update&Security > Recovery > Reset this PC. This will restore the PC back to factory settings and reload drivers and uninstall all programs other than the default Windows 10 ones.
 
Thread starter Similar threads Forum Replies Date
C Laptop Tech Support 1
P Laptop Tech Support 1
S Laptop Tech Support 1
A Laptop Tech Support 9
R Laptop Tech Support 3
D Laptop Tech Support 3
N Laptop Tech Support 1
C Laptop Tech Support 9
L Laptop Tech Support 5
C Laptop Tech Support 1
A Laptop Tech Support 13
A Laptop Tech Support 6
E Laptop Tech Support 1
M Laptop Tech Support 7
J Laptop Tech Support 3
K Laptop Tech Support 1
W Laptop Tech Support 3
V Laptop Tech Support 2
A Laptop Tech Support 1
Z Laptop Tech Support 1

Similar threads


ASK THE COMMUNITY