thats same problem as yours :https/www.youtube.com/watch?v=mxnIxr3Zwko
did you read the OP response. it new, never been use. no file.
the guy in video stating same thing
did you actually see the video, the guy accidentally copied a file to it from his pc, and that was cause the issue.
The OP didn't use it on a PC.
While I believe you are trying to help. but giving out false solution doesn't help at all
Have you looked at the list of compatible cards provided in the link by Calvin7? Is your card on the list? If yes, did you format the card in the camera before attempting to use for the first time?