I left WiTopia, which I love, and decided to try this service. The website had several small bugs--dialog boxes not closing when the "x" was clicked, for example, and that was unsettling. Then the process of registering my account proved nearly impossible, because of my own error--I supplied an email address that had expired.
The fatal problem was the customer service. I explained my issue in detail, admitted my error, but I couldn't seem to make the agent understand the situation. I had to repeat myself several times. Finally, I grew frustrated--this plus the bugs in the web site said "sloppy" to me, and I asked for a refund (there was a 30-day no-questions guarantee). The refund was not granted on my first request, or on my second. The agent kept trying to engage me and problem-solve. Finally I demanded my money back. No--I had to be transferred to a different agent, Eric. Eric was in the "payment" department. Then Eric wanted to problem-solve. I said that this was the fourth time I had asked for my money back; that I wanted to terminate the service NOW, and that if there were further delays I would write a bad review. To this, Eric said: "I'm sorry you couldn't manage our service" or "I'm sorry you weren't able to make our service work"--something that implied that it was my stupidity or incompetence that was the problem. I found this insulting, and said so. Eric replied with three words. I had to ask for a transaction identification number for the refund, which Eric provided with no words. Then I said I wanted a transcript of the chat, and asked Eric to stay on the chat so that I could verify receipt of the transcript, because of the email problems. That was apparently impossible for Eric to do.
So I never actually tested the performance of the VPN. But the bugs in the website and the rude and unaccommodating customer service were inexcusable. Totally. They acted as if they could easily afford to alienate me. Well, they succeeded. Forty-five minutes of my time were wasted, and I was insulted. By the way--two hours later, there is no credit to my bank account. Stay away from this provider.