Numberlock-independent keyboard issue

[GJG]

Hi,
I opened a word document which my friend sent through gmail. After that few keys in my key board were messed-up. It annoys me as I use these keys to the max for my work. Here are the key combinations (+ is not the key pressed) and the output. Of note, I tried number lock on and off with different results
With number lock off
Left Shift+? = |?
Right shift+? = P?
Left Shift+% = T%
Right shift+% = R%
Left shift+” = <”
Right shift+” = I”
With number lock on
Left Shift+? = |+
Right shift+? = *+
Left Shift+% = T%
Right shift+% = R%
Left shift+” = <”
Right shift+” = “
All other keys alone or in combination with left or right shift keys are working ok when number lock is off. For example
Left Shift+@ = @
Right shift+@ = @
So I think it is not the issue of shift key. But when number lock is on this is what I see
N6t w6r25ng when n40ber 36c2 5s 6n (not working when number lock is on)
I am screwed…!! Please help me to fix it. My laptop is hp mobile workstation 8440w and has windows 7 on it. Running in 64bit mode (this I need for my graphics needs so, cant shift to 32 bit). Thanks in advance.

 

[webworkings]

To start, try updating the keyboard driver. You will want to remove the driver, then reboot the laptop. It should install a new driver on it's own. If that doesn't do it....

It may still be a "Numlock" problem. Here are three ways to try and unlock it.


A. You can try this shortcut, press (together) the Fn + Nmlk keys.


B. You can also try disabling it in the registry...

1. Press the Windows key + R to bring up the Run box.
2. Type "regedit" and press "Enter" to open the Windows "Registry Editor".
3. In the "Registry Editor", open the following registry key.

HKEY_USER\.Default\Control Panel\Keyboard\

4. In the keyboard folder, you should see a string value named “InitialKeyboardIndicators” with a value of 0, 1, or 2. You need to change the value to 1, and you’re done.

NOTE: The Values are as follows...

0 = Num Lock is turned OFF after the logon.
1 = Disable Num Lock.
2 = Numlock is turned ON after the logon.

C. Disable NumLock in the BIOS

You can also change how your computer handles the NumLock, when the computer first boots up, through the BIOS.

1. Turn on your computer, and as soon as you see the initial POST boot screen, press the designated key for entering the BIOS Setup.
2. Locate the the “NumLock State,” “NumLock Key“, “Boot Up NumLock Status” or a similar option
3. Change the value to Disabled or Off.
4. Save your changes and exit the BIOS.

If none of these work, you may need to replace the keyboard.