I only noticed the problem today while attempting a reinstall of Win 10. Prior to that I used an external keyboard and mouse.
The problem has the following symptoms:
Things I've tried:
I have not found any help on Dell website or similar threads on this forum. I am hoping that I don't have to replace the keyboard (I am in a currently locked down area due to the COVID19 and I will need to establish first if it does need a replacement).
Has anyone experienced similar issue? Some have suggested online that reseating the keyboard cable might fix the issue; other suggested a new keyboard; while I've also read that BIOS or other software issues might be the cause of erratic keyboards. I am puzzled how the issues appears software based more than hardware given the action of the keyboard.
Any suggestions are welcome
thanks!
The problem has the following symptoms:
- Keyboard only types if Caps lock is ON. (All letters are capitalized)
- If I hold down SHIFT, I can type in lowercase.
- If I press keys with Caps Lock OFF, key presses translate into commands or shortcuts; e.g., while typing on notepad, pressing keys will select file, edit, or any other functions.
Things I've tried:
- The problem disappears if I am using an external keyboard.
- I've installed Poppy Linux on a flash stick, and proceeded to check if the problem persists there away from Win 10. The problem persists regardless of OS.
- On Win10, I installed an app called "PassMark KeyboardTest - Keyboard test software", there I can see that while Caps Lock is ON all keys press normally. However, when Caps Lock is OFF, a groupd of keys appear to ber permentanly pressed and some others are randomaly being pressed althouogh I am not touching the keyboard. See this image for which keys are pressed/stuck when Caps lock is OFF
- On Win10, on-screen keyboard shows that ALT and ScrLk keys are permanently pressed when Caps Lock is OFF.
I have not found any help on Dell website or similar threads on this forum. I am hoping that I don't have to replace the keyboard (I am in a currently locked down area due to the COVID19 and I will need to establish first if it does need a replacement).
Has anyone experienced similar issue? Some have suggested online that reseating the keyboard cable might fix the issue; other suggested a new keyboard; while I've also read that BIOS or other software issues might be the cause of erratic keyboards. I am puzzled how the issues appears software based more than hardware given the action of the keyboard.
Any suggestions are welcome
thanks!