Or is there another way I can save them

Sep 15, 2018
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If I need to factory reset my phone does that mean all my photos and music that I saved to my SD card be gone too??
 
If you do a "Factory Reset" which gives the option to save the data you have on the phone, you 'may' lose some. It depends on the device and the issue. However, such a reset would leave things on the phone that you may not want, which could be the cause of any problems you are having.

If you, however, do a "Hard Reset", which does not save any data and completely resets the phone, then you would lose anything on the device.
 
If you do a "Factory Reset" which gives the option to save the data you have on the phone, you 'may' lose some. It depends on the device and the issue. However, such a reset would leave things on the phone that you may not want, which could be the cause of any problems you are having.

If you, however, do a "Hard Reset", which does not save any data and completely resets the phone, then you would lose anything on the device.
 

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