I've been trying everything I can find in support sites. Late thing I've tried is firstname.lastname@example.org. It says EOL Microsoft Q2565063 Security Update KB2565063 is not installed. Also could not find PRO11.MSI. I had my computer to a Tech guy and he decided to install Firefox, along with a few security programs on my computer "free of charge". Good intentions except something wasn't compatible. I had him remove Firefox and things have been squirrelly every since. I'm trying to uninstall Outlook, but what I keep finding is missing required files. Is there anything else I can do?