hi everyone.
i've been having trouble at work. a compay is sending us orders, they use outlook, we use outlook express. when we get mail from them, sometimes the attachment is missing. the email still shows the size as if there is a file attached, but i cannot see it. the paperclip is not there.
no i know, in OE you have the option to block external images, and to block content, but this is not that, all my settings are correct.
for instance, i always get all the attachments, but 2 other people in our company, copied on these emails, only get them sometimes.
i have set up another test email in one person's computer. she now receives 2 email addresses. sometimes her own one has the attachment and the test one doesn't, and sometimes vice versa.
when i forward this empty email to a user with outlook, the attachment is there. also, when i view the email properties, or check it on our freebsd server, i can see there should be something attached.
a week's worth of searches on google and tech forums, and everyone suggests i should untick "block images". i am not an idiot.
when the source of the email is checked, there's some talk of TNEF attachments, which cannot be viewed by OE.
now, i cannot get the senders to change anything on their system (like sending messages as html format from exchange), because they are difficult. and i cannot put my users over onto outlook, purely, 'cos some of them are too dumb. also, some users have OR message stores of around 14 gigs, so outlook will never handle that.
if anyone knows anything about this, please help me! i am pulling my hair out!!!!!
i've been having trouble at work. a compay is sending us orders, they use outlook, we use outlook express. when we get mail from them, sometimes the attachment is missing. the email still shows the size as if there is a file attached, but i cannot see it. the paperclip is not there.
no i know, in OE you have the option to block external images, and to block content, but this is not that, all my settings are correct.
for instance, i always get all the attachments, but 2 other people in our company, copied on these emails, only get them sometimes.
i have set up another test email in one person's computer. she now receives 2 email addresses. sometimes her own one has the attachment and the test one doesn't, and sometimes vice versa.
when i forward this empty email to a user with outlook, the attachment is there. also, when i view the email properties, or check it on our freebsd server, i can see there should be something attached.
a week's worth of searches on google and tech forums, and everyone suggests i should untick "block images". i am not an idiot.
when the source of the email is checked, there's some talk of TNEF attachments, which cannot be viewed by OE.
now, i cannot get the senders to change anything on their system (like sending messages as html format from exchange), because they are difficult. and i cannot put my users over onto outlook, purely, 'cos some of them are too dumb. also, some users have OR message stores of around 14 gigs, so outlook will never handle that.
if anyone knows anything about this, please help me! i am pulling my hair out!!!!!