Solved! Phone numbers suddenly disappeared; show up in "notes" section!

[maryshenry]

Suddenly none of the phone numbers associated with my contacts are visible. Text messages no longer associate a number with the contact name. In some cases the number appears in a "notes" section---along with addresses! Some numbers are completely gone, even from a notes section. How do I get them back?? And I don't want to manually have to add every phone number from the notes section (hundreds of contacts!!). I stumped the ATT help office too!

 

[rgd1101]

are the contact sync to an online account? backup the contact from the online account, then try resyn them to your phone

 

[maryshenry]

are the contact sync to an online account? backup the contact from the online account, then try resyn them to your phone

 

[maryshenry]

Thanks for your response! I don't know that I set up sync to Google or gmail, but that may be part of the problem. There is a notification that says contacts were imported two months ago. I never imported contacts two months ago; the ones that were imported (the important ones!) now do not display their phone numbers. I have to manually change them. My gmail contacts do not have phone #s associated with them. In either case I would have to manually change all that in order to sync. Why can't it just sync to the SIM card?

 

[maryshenry]

By the way, when I switch to display contacts on SIM, there are none!

 

[rgd1101]

So the contact is not on the sim, nor on the google account.
sound like they are gone.

 

[maryshenry]

So the contact is not on the sim, nor on the google account.
sound like they are gone.

 

[maryshenry]

No, that is what is strange. They aren't gone. Just missing fields. But the information is still there under a "notes" section. Somehow the phone numbers and in some cases the addresses bumped down to a notes area---and I have to manually re-enter all the information in their proper fields. That is SO time consuming and I wonder if there isn't a more automated way to repopulate the fields.

 

[rgd1101]

The info is only on the phone. so you will have to do it manually.
or risk it and sync it to an online account and fix it there.

 

[maryshenry]

The info is only on the phone. so you will have to do it manually.
or risk it and sync it to an online account and fix it there.

 

[maryshenry]

I wonder why it said "imported 8/2018"...it must have imported from something. I certainly didn't import anything; which is why I think Google made an auto import/sync and it is on the web not just on the phone that the issue resides.

 

[rgd1101]

if you think is on the web. login to https/accounts.google.com/signin/ and see if the contact are there