I have a UMX U693-CL with assurance wireless that is active, I downloaded the Jiobit application so I can track my cat. I couldn't complete the app signup, I would receive the error.....This request is missing a valid app identifier neither Safety(it ended there) I figured it was because the phone isn't certified and because of COVID won't be for months, I have an LG dynasty that is certified and I used to use before Assurance joined T-mobile, it's inactive but through wifi I downloaded the Jiobit app and set up an account, now I know it was because the U693-CL is uncertified and is the problem, this phone is in Googles certified phone list. How can I fix this problem? Am I in the right forum