Thanks for your help. What I have is a bundled disc that came with the blueray. when I load it it probally loads as blueray disk suite which has approx 5 other programs that load in the suite power DVD being 1 of those programs. When I update at cyberlink and check (left click) on properties the information box that pops up say power DVD 7 ultra. The previews will play but when it plays to the main movie BD 2012 and I press play it says prohibted. It does not matter weather I use the mouse or the key board.