Problem uninstalling and updating Java

[supern0ob]

Hello tomshardware community members,

I am having trouble updating to the latest version of Java. I have windows 7 64-bit and Java asks me to update to Java 7 Update 13. When I do so, it says this:

"The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate pathway to a folder containing the installation package 'jre1.7.0_07-c.msi' in the box below."


I searched the files on my computer and cannot find this file. I go to uninstall programs in the control panel and find the only version of Java I have on my computer is Java 7 update 11 which cannot be uninstalled without this jre1.7.0_07-c.msi file either. I found a person on yahoo answers that has a similar problem and tried doing their fix but after installing the old version of java, I can only locate jre1.7.0_07.msi not the jre1.7.0_07-c.msi that is required.

http/answers.yahoo.com/question/index?qid=20130208192147AANLm7y

The Java website asks for $1/minute to chat with their specialist. Any help would be greatly appreciated.

 

[aford10]

Sounds like it was installed from a network source, instead of locally?

 

[supern0ob]

I'm not sure what that means but do you have any idea how to fix this?

 

[aford10]

Install the windows cleanup utility. Once installed, open it, find java in the list, remove it, and then run your java install again.
http/majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

 

[supern0ob]

Best answer selected by supern0ob.

 

[supern0ob]

Thanks so much aford10, that did the trick you are the man!

 

[aford10]

You're welcome

 

[Ruben Goethals]

Install the windows cleanup utility. Once installed, open it, find java in the list, remove it, and then run your java install again.
http/majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

Tried Ms FixIt instead (MajorGeeks abandoned the other) and worked! Thanks, since Revo Uninstaller and others didn't work. Have been looking for 2 months for this problem. *BOW*