problem with videos-movies

[pavlaras74ever]

Everytime i am trying to watch a movie or video , something happens. When i am watching a downloaded movie (with BsPlayer) , i pause it ,because i wanna answer on facebook or something else. After that , i press the "PLAY" button and the movie screen turns black and i have to restart the movie. When i am trying to watch a movie online , the most of online players doesn't work. When i am rolling down the facebook page and watching some videos (which are starting to play by themselves) my screen turns black for 1 sec and after that , i have to refresh the page for coming back to normal as it was.(it's a new laptop, just bought it)

Windows 10
intel core i5-6200U 2,30ghz
4gb Ram
Display: intel hd graphics 520
Render: amd radeon R5 m330

 

[Laptop_Nerd]

Hi,

Does it happen using Media Player or other player like VLC? Please do try these troubleshooting steps that may help in solving the issue.
- Start by doing a complete virus/malware scan.
- Here's a guide and tools you can use: http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Next is to try and uninstall/reinstall the graphics card driver.
- Here's a complete guide on how to do a clean install: http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html
- About your online movies and facebook videos please do try to reset your browser to default.

IE: http://windows.microsoft.com/en-ph/windows7/reset-internet-explorer-settings
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

 

[pavlaras74ever]

Hi,

Does it happen using Media Player or other player like VLC? Please do try these troubleshooting steps that may help in solving the issue.
- Start by doing a complete virus/malware scan.
- Here's a guide and tools you can use: http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Next is to try and uninstall/reinstall the graphics card driver.
- Here's a complete guide on how to do a clean install: http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html
- About your online movies and facebook videos please do try to reset your browser to default.

IE: http://windows.microsoft.com/en-ph/windows7/reset-internet-explorer-settings
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Thank you so much ! I reinstalled the graphics card driver and everything is fine !