Solved! QSI DVD drive not working

[horhay063]

Hi everyone,

I have a question about a gateway 6020GZ laptop I received from my father-in-law. My sister-in-law had it before me and had all kinds of crap on it so I did a fresh install of XP. Both before and after the install the DVD drive has had issues.

For some reason it will play my son's Rattatoullie DVD but will not recognize my office 2007 dvd. It is a qsi-242 dvd drive.

I have tried to reinstall drivers, update the drivers, all my windows updates are current, im out of ideas. Does anyone have any other ideas?

Thanks,

Brian

 

[buwish]

It could be that the drive is shot or that the upper and lower filters need to be removed. Give it a try:

http/support.microsoft.com/kb/929461