Random shutdown in multiple OSes

[iVision]

Hello,

My laptop random shuts down, this happened in Windows 8, Ubuntu and memtest86+. I have no idea what is causing it but the following is what I've tried:

• 
  Memtest86+
  • 
    Ran it with both ram-sticks: Crashed at about 30 min, not sure what test it was
    Stick 1: Completed one pass
    Stick 2: Completed one pass
  Stress Test
  • 
    CPU Stressing (+ Memory): Ran fine
    GPU Stressing: Ran fine

I did the stress testing not to test if the components were stable, I only ran it for about 20 minutes each, but to test if it was caused by the termal shutdown. The maximum temperatures were about 80 - 90 celcius.

My laptop has had an RMA three times already, it doesn't seem related to this issue but for completeness: my laptop wasn't able to boot after I modified a setting in the bios, at all the repairs they replaced the motherboard (last time I also had a different CPU; slighty upgraded).
I don't have warranty anymore so I'm hoping I can resolve this problem without sending it back.

Specifications:

• 
  Laptop: Asus N56VM-S4032V
  CPU: Intel i7 3630QM (used to be an 3610 prior last repair)
  Memory: 8 GB
  GPU: Geforce 630M
  Storage: 840 EVO 128 GB + 750GB HDD

Thank you for reading.

 

[Ethanh100]

there could be some higher level virus effecting all of the os's. Are all you OS's on the same drive, just partitioned? maybe see if malwarebytes detects anything https/www.malwarebytes.org/

 

[planesman22]

there could be some higher level virus effecting all of the os's. Are all you OS's on the same drive, just partitioned? maybe see if malwarebytes detects anything https/www.malwarebytes.org/

Memtest86+ is a separate memory diagnostic tool that is usually booted off either from a CD or a USB drive. This is an indicator that he is not infected by a High Level Virus. Check to see if you are obstructing your laptop from heat, is the fan running, or if dust have pilled upon your fan intake.

 

[iVision]

there could be some higher level virus effecting all of the os's. Are all you OS's on the same drive, just partitioned? maybe see if malwarebytes detects anything https/www.malwarebytes.org/

Memtest86+ is a separate memory diagnostic tool that is usually booted off either from a CD or a USB drive. This is an indicator that he is not infected by a High Level Virus. Check to see if you are obstructing your laptop from heat, is the fan running, or if dust have pilled upon your fan intake.

Well I tried stressing the temperatures by stressing the CPU and GPU, and it got warmer then doing my usual work. I also noticed that the laptop doesn't sleep through the night, so it crashes when doing basically nothing.. So I don't think it is the temp or a virus, is it?

 

[planesman22]

Does it crash in Memtest86+?

 

[JeckeL]

Does it go through the whole shutdown process or just randomly die/lose power? If it's the latter then it's probably a power issue. Are you always running off the battery when this occurs, or does it happen with both the battery and when connected to the power adapter? Whenever a shutdown occurs, make note of the exact time of day, when you get it turned back on open event viewer, and look under Windows logs > System and look for events around the time that the power loss occurred. If you see "Event ID 41 - Power Kernel - System has rebooted without cleanly shutting down etc etc etc" then it's most likely a power issue.

 

[iVision]

Does it crash in Memtest86+?

Yes crash: immediately shutdown.

 

[iVision]

Does it go through the whole shutdown process or just randomly die/lose power? If it's the latter then it's probably a power issue. Are you always running off the battery when this occurs, or does it happen with both the battery and when connected to the power adapter? Whenever a shutdown occurs, make note of the exact time of day, when you get it turned back on open event viewer, and look under Windows logs > System and look for events around the time that the power loss occurred. If you see "Event ID 41 - Power Kernel - System has rebooted without cleanly shutting down etc etc etc" then it's most likely a power issue.

Yes it also happens when it is plugged in so it isn't the battery. And indeed Windows report error 41.