Ransome Ware Problem

Ron_100

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Jul 12, 2017
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This ransome ware blocks "Settings>Recovery". How can I reformat the hard drive and install a system backup?
 

spat55

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Want you want to do is get the Windows installation ISO onto a bootable USB and go from that, when you've booted from that USB format the entire HDD and then reinstall Windows fresh, install the system backup after that.
 

JoshRoss

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Jul 11, 2017
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First of all, you need to remove the ransomware software to at least gain more access to your computer. You can do that by following the steps:
1. Restart your PC to "Safe mode with networking"
2. Run a scan with Malwarebytes and Hitman Pro and remove any ransomware files.
3. Attempt to do a system restore (Provided you have a recent system restore point)
4. If system restore is still inaccessible, as "Boosted1g" mentioned, you should use your windows bootable and attempt a restoration/recovery through there.

If this doesn't work, I do not think there is a way for you to restore your windows. As for file restoration, you could try Shadow Explorer to find the files that you want. Afterward, do a clean Windows install and remember to back up your important files. Good luck!
 

boosted1g

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Jun 12, 2013
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An infected windows will still allow the OP to access the factory recovery partition via whatever boot tools the OEM loaded. There are a few malware that has managed to put a rootkit into that partition but this is quite rare.
 
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