Replay 4504 Internet Connection Problem

G

Guest

Guest
Archived from groups: alt.video.ptv.replaytv (More info?)

After 2 years of error free operation, I unplugged my 4504 to install a new
TV. Once I was connected to the new TV, everything worked fine accept the
internet communication connection for the Channel Guide update.

When I go to the Network setup screen and select Auto DHCP I get an unable
to connect message. I was lucky enough to write down all the internet
numbers (IP, Gateway, DSN1 & 2, etc) before I unplugged the unit. I tried
these numbers, but I still get the unable to connect message.

I Rebooted the unit by unplugging it, waiting, and plugging it in and trying
both actions described above.

I direct connect the Ethernet cable into the cable modem, then reset the
cable modem and retried both actions above.

Calling Replay Support, they told me to return the unit for $79.95 plus I
pay for shipping.

Does anyone have an idea to resolve the problem or does unplugging the unit
destroy it?

-- Bruce
 
G

Guest

Guest
Archived from groups: alt.video.ptv.replaytv (More info?)

Bruce K. Anderson wrote:
> After 2 years of error free operation, I unplugged my 4504 to install a new
> TV. Once I was connected to the new TV, everything worked fine accept the
> internet communication connection for the Channel Guide update.
>
> When I go to the Network setup screen and select Auto DHCP I get an unable
> to connect message. I was lucky enough to write down all the internet
> numbers (IP, Gateway, DSN1 & 2, etc) before I unplugged the unit. I tried
> these numbers, but I still get the unable to connect message.

Do you have any way to test the connection? That is, a desktop
or laptop you can put on the network?

> I Rebooted the unit by unplugging it, waiting, and plugging it in and trying
> both actions described above.

Have you tried unplugging EVERYTHING from the Replay for several
minutes (to an hour)?

> Does anyone have an idea to resolve the problem or does unplugging the unit
> destroy it?

It should not, but it's possible a static discharge or something
else fried a component.
--
Bill Cochell (lose the _TUDE_ to reply directly)

"Sometimes I wonder whether the world is being run by smart
people who are putting us on or by imbeciles who really mean
it." --Mark Twain
 
G

Guest

Guest
Archived from groups: alt.video.ptv.replaytv (More info?)

Try rebooting again but unplug the ethernet cable as well. Then plug it
back in and then plug in the power cord. It may make a difference. I
also solved a similar problem by just holding the power button for 20
seconds and forcing a reboot.

From:Bruce K. Anderson
MrBruceKA@ComCast.Net

> After 2 years of error free operation, I unplugged my 4504 to install
> a new TV. Once I was connected to the new TV, everything worked fine
> accept the internet communication connection for the Channel Guide
> update.
>
> When I go to the Network setup screen and select Auto DHCP I get an
> unable to connect message. I was lucky enough to write down all the
> internet numbers (IP, Gateway, DSN1 & 2, etc) before I unplugged the
> unit. I tried these numbers, but I still get the unable to connect
> message.
>
> I Rebooted the unit by unplugging it, waiting, and plugging it in and
> trying both actions described above.
>
> I direct connect the Ethernet cable into the cable modem, then reset
> the cable modem and retried both actions above.
>
> Calling Replay Support, they told me to return the unit for $79.95
> plus I pay for shipping.
>
> Does anyone have an idea to resolve the problem or does unplugging
> the unit destroy it?
>
> -- Bruce
 
G

Guest

Guest
Archived from groups: alt.video.ptv.replaytv (More info?)

Bruce K. Anderson wrote:


> Calling Replay Support, they told me to return the unit for $79.95 plus I
> pay for shipping.


Gee, 79.95...

for $79.95 they will ship you a brand new 5504, free shipping.
 
G

Guest

Guest
Archived from groups: alt.video.ptv.replaytv (More info?)

John in Detroit wrote:
> Bruce K. Anderson wrote:
>
>
>> Calling Replay Support, they told me to return the unit for $79.95 plus I
>> pay for shipping.
>
>
>
> Gee, 79.95...
>
> for $79.95 they will ship you a brand new 5504, free shipping.

for the 79.95 + the cost of shipping both ways, you can buy a refurb
4508 and resell the one you have or keep it for parts
 
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