Report: New Xbox 360s More Reliable Than Ever

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mikepaul

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My frst 360 lasted less than a year, but the refurbished one I got in exchange has now gone 2 years with no killer issues. It doesn't always boot properly but a restart always clears it up. Never scratched a disk because bumping it isn't easy to do on its shelf.

Too bad people still think a brand new 360 will die within days or something...
 

tayb

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[citation][nom]hellwig[/nom].I wonder how much more money Microsoft plans to lose before they just give up on the home console market.[/citation]

Considering they run a profit on the console division I can't imagine them giving up anytime soon. Even if they were losing boatloads of money they still wouldn't give up. There is a market to be dominated and Microsoft rarely, if ever, backs out of a market where there is money to be made.
 

AndrewMD

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I can only say that I enjoy the content my XBOX 360 brings to my living room. After having a few failures, Microsoft has stood behind its product and replaced it every time. I cannot say the same for Sony. Will I ever go out and purchase a PS3, the answer is no, unless they are willing to match the price of a Magnovox Bluray player for $99.00. For everyone that loves their PS3, that's great. But my money is in Microsoft.
 

pharge

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I am not surprised that the new Xbox360 are more reliable than before since it is what it is supporsed to be.
The question is... how much more relaibale it has became. Well... only time can tell.
Nice work MS... I just wish the beta tesing period for the 360 was not that long (how many "years" now since the first release?!... /sad)... >_<


 

False_Dmitry_II

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[citation][nom]Andraxxus[/nom]But does that graph also include the ones that were replaced and failed?[/citation]

Most likely yes. I have had two xbox's fail on me. The first, the DVD drive stopped spinning. Then I got one with a different serial number, which really did red ring. I got that one back (yay...) but it's been pretty stable since then. Besides very occasionally getting one blinking red light that's there until you reboot, so I never looked into that.
 

dreamphantom_1977

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Okay, a week and a half ago toms did an article saying failure rates were at 54%. In the chart above the prod's max failure rate was at max 10%. So even if they fixed all of the prod failures, that still leaves 44% failure rates... ???????????????????????????????????
 

Netherscourge

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WHOOOP TEEE DOOOO

NEW consoles work great. What about the MILLIONS of older consoles that Microsoft never fixed? What are they doing about those?


Answer: NOTHING. They can sending you back faulty units to try and lure you into buying ANOTHER console.

No F'ing way.
 

NuclearShadow

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This is why I simply will not buy a 360 I don't want the damn thing to die on me and go through the hassle of waiting for a repair/replacement. The failure rate on the console is inexcusable. I don't see why people have and continued to buy the console don't you realize your just telling MS that this is acceptable?
 

hillarymakesmecry

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So ps3 guys have been all braggadocious about how reliable their system is all while enduring an unreasonably high 10% failure rate? Seems silly. To me even the WII's failure rate is unacceptably high. Someone needs to step up the quality control at these companies.
 

falconqc

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Say what you will, but I still think the 360 is a better complement to your Home Theater. Large selection of games and best online experience with the live marketplace in my opinion.
 

jarnail24

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I've had an xbox fail twice but it was the same xbox and each time I sent it in to micrsoft and everything was taken care of for free. My PS3 disc laser went out and I was charged $100 for them to fix it. Now nothing excuses microsoft's failure rate but know one can say they haven't stood by there product. I got my xbox360 the month it came out and after 2 repairs no problem. yeah I didn't have it for 2 weeks at a time but it was free each time.
 

dreamphantom_1977

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[citation][nom]jarnail24[/nom]I've had an xbox fail twice but it was the same xbox and each time I sent it in to micrsoft and everything was taken care of for free. My PS3 disc laser went out and I was charged $100 for them to fix it. Now nothing excuses microsoft's failure rate but know one can say they haven't stood by there product. I got my xbox360 the month it came out and after 2 repairs no problem. yeah I didn't have it for 2 weeks at a time but it was free each time.[/citation]

So, basically your saying it's ok to have crazy high failure rates as long as they fix it everytime? LOL. Sure dude, sure. you think 54% is ok???? Oh, and microsoft was sued for xbox 360 failures, they have to fix it if it breaks... They aren't doing it just because they want to, they are doing it because so many people are threatening to sue them and they have already been sued over this. If the rates were %10 percent vs. 54, im sure once you were past the year warranty, you would probably have been charged 100 bucks for a lense on the 360 also.. You didn't happen to here about the 360 laser's scratching discs on the xbox did you? I wonder if microsoft replaced all the ruined games.
 

redgarl

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10% failure rate??? What are we doing from the whooping 40% of Game Informer readers who got a failure with their 360 at least once?

I know peoples who got caught by the RROD personally. I don't think we can describe this matter as a normal failure rate.

Microsoft is once again making numbers to cover their clumsy job with the 360. They were in a rush to release the console first. Microsoft is making bad products, their game division is barely able to make money due to Halo games.

The first xbox made them 3 billion in the red and the 360 is about to do the same. Why are they even trying if they can't even produce a reliable hardware?

Like some peoples said, every of my old Nintendo systems or cadridges never broke.
 

redgarl

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[citation][nom]hillarymakesmecry[/nom]So ps3 guys have been all braggadocious about how reliable their system is all while enduring an unreasonably high 10% failure rate? Seems silly. To me even the WII's failure rate is unacceptably high. Someone needs to step up the quality control at these companies.[/citation]

The PS3 failure was mostly Sony mistake. Remember the death patch firmware update released that made the PS3 unable to post? At least Sony redesigned everything with the PS3 slim... what Microsoft should have done 2 years ago.
 

coonday

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I just wanna say my launch 360 broke down 4 times since I've owned it (two red rings and two disk drive failures), however the newer model that I have bought has yet to give me a single problem. I just hope that people will realize that the 360 is not nearly as bad as it was at launch. And as for the other consoles, both my Wii and PS3 have broken down(Wii for disk drive and PS3 wouldn't boot).
 
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