reset my switch alfa without a disk

Aug 5, 2018
bought a new never opened SA5-271-356H,told me right off it needed repairs i followed internet suggestions that left me with boot from disk.the error was coded something about a 32bit.this tablet dose not have a disk drive so what can i do
If they knew it needed to be repaired then it had to either have been physically damaged or it was used and they rewrapped it, which isn't that difficult.