Samsung galaxy 3 won't play videos

Nov 19, 2018
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It will show the video but it is gray and distorted. I've cleared all my cache and it didn't help. Please help. My husband is having the same problem.
 
Nov 19, 2018
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when I am on FB . If I record a video it will play, but when I'm on FB it is all broken up and gray in color
 
Nov 19, 2018
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Yes, I believe so. I had a different phone, we now have Samsung Galaxy 3's. Mine was fine with my old phone. So I think it has something to do with the Samsung phones.
 

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