I have a N8013(samsung note 10.1) I never really cared about updates and such, but I wanted a game for my son that requires android 4.4+ , It only had 4.1.2 and it all up to date. contacted samsung live chat. Below is the transcript. TL: DR No updates for note 10.1 past 4.1.2. BUT start hitting up the live chat people, and maybe samsung will listen eventually.
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Naveen'. The reference number for this chat is 4344525732.
Naveen: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: I want to know if/how to update my tablet to android 4.4+. it is currently running 4.1.2
Visitor: Model number is GT-N8013
Naveen: I understand that you are trying to update the software on your Galaxy Note 10.1. Let me check the required information for you.
Naveen: I apologize, but I see that the latest software on this model is v4.1.2. There are no new updates for GT-N8013.
Visitor: are there supposed to be anymore software updates anytime soon?
Naveen: There is no information on future updates for this model.
Naveen: However, we will take this as a feedback. We always appreciate the ideas and suggestions of our customers and strive to improve our products.
Naveen: Can I help you with anything else?
Visitor: No problem, you should really consider looking at the forums. there's a lot of grumbling about there being no updates for these samsung models, particularly since android 6(marshmallow) has been released and this and other models haven't seen updates for 3 or more years. people are talking about not buying samsung tablets and even dissuading others from buying them because of these types of issues
Visitor: no, thank you though. just wanted the update so my son could play a game
Visitor: have a wonderful day