Samsung kies does not recognize my cell phone connection

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Jun 28, 2014
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I have a Samsung Ace Model # GT-S5830D cell phone. I have downloaded the correct, older (2.3) version of Samsung Kies. Kies asks me to connect a device and after doing so Kies does not recognize that I have done so and the little circular symbol just keeps rotating and says connecting to device. It never gets to the point of being connected. I have tried uninstalling and re-installing Kies with no success. Any suggestions. By the way, I just switched from XP, where I had the same problem to Windows 7. Problem remains the same. Is there any other way to connect the cell phone without Kies for downloading photos, etc?
 
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