Samsung SmartTV Netflix isn't working

[Bake85]

I have a Samsung Model UN55F6300 SmartTV. About 3 days ago Netflix stopped running, and I have not been able to resolve it. When I click on the App, it just goes to a black screen and nothing responds. Any thoughts?

 

[ok4evryng]

Btw "auto start" is not the same setting as "instant on" -
Thank you guys - deactivating "samsung instant on" worked immediately (after switching off / on TV). I found it in - menu - system - general (scroll down to find) and there it is.....

Where do you find "instant on"? I have checked under tools, settings, everywhere I can think of! Please help!

MENU SETTINGS GENERAL > scroll down to SAMSUNG INSTANT ON

 

[dee999]

I have a Samsung 2013 F series Smart TV, UA50F6700AM. This model was intended for Australia, New Zealand and Singapore. I managed to get the Netflix app to work when my smart hub country was set to USA by doing the following:

1. Set Smart Hub to a country where Netflix is not available (like New Zealand or Australia). This will delete your existing Netflix app when the Smart Hub loads.

2. Now set the Smart Hub to country where the Samsung App Store still has an old version of the Netflix app. Now, this used to be the United Kingdom, but this no longer works as the Netflix app in the UK has updated to version 4.00997, which no longer works with my TV. However, the Mexico Samsung App Store still uses an older version of the Netflix app, version 3.229 and this does work with my TV. Once the apps from Mexico have loaded, go to "get more apps", select "options" and set "Auto update" to "Off".

3. Now set the Smart Hub country to USA. This will delete all apps that Mexico and USA don't have in common, but Netflix will be retained and will not be updated. I still get the sever error the first time I try to load Netflix, but the second time I load Netflix it usually works completely normally.

If you try to update Netflix Version 3.229 from the USA Samsung App Store, this will update Netflix to version 4.00511, and Netflix will no longer work. So, keep the auto update in Smart Hub Options set to "Off".

After few days of trying the region switching method without any success... I finally came across your method and it worked! I can't thank you enough!

I switched to every region I could think of but the Netflix app was updated in all of them. Never thought of Mexico though!

Although I was excited about using the new interface on the updated app, I don't care anymore. I'm just glad it works again.


UPDATE JULY 27 2015:

I thought I'd leave an update on my situation with Netflix hopefully it will help someone...

Few days ago, Netflix announced an update on their apps with a new updated interface. Again, I got curious and updated the Netflix app on my Samsung F-Series TV hoping this time it will work. I DID NOT! This remains to be frustrating to me.

The same fix stated above still works. However, this time instead of downloading the Mexico app (which has been updated) I fixed the issue by downloading from Argentina.

 

[bloodyfool0]

I have a Samsung 2013 F series Smart TV, UA50F6700AM. This model was intended for Australia, New Zealand and Singapore. I managed to get the Netflix app to work when my smart hub country was set to USA by doing the following:

1. Set Smart Hub to a country where Netflix is not available (like New Zealand or Australia). This will delete your existing Netflix app when the Smart Hub loads.

2. Now set the Smart Hub to country where the Samsung App Store still has an old version of the Netflix app. Now, this used to be the United Kingdom, but this no longer works as the Netflix app in the UK has updated to version 4.00997, which no longer works with my TV. However, the Mexico Samsung App Store still uses an older version of the Netflix app, version 3.229 and this does work with my TV. Once the apps from Mexico have loaded, go to "get more apps", select "options" and set "Auto update" to "Off".

3. Now set the Smart Hub country to USA. This will delete all apps that Mexico and USA don't have in common, but Netflix will be retained and will not be updated. I still get the sever error the first time I try to load Netflix, but the second time I load Netflix it usually works completely normally.

If you try to update Netflix Version 3.229 from the USA Samsung App Store, this will update Netflix to version 4.00511, and Netflix will no longer work. So, keep the auto update in Smart Hub Options set to "Off".

After few days of trying the region switching method without any success... I finally came across your method and it worked! I can't thank you enough!

I switched to every region I could think of but the Netflix app was updated in all of them. Never thought of Mexico though!

Although I was excited about using the new interface on the updated app, I dont care anymore. I'm just glad it works again.

Didn't work for me. I set apps auto update to off but after first selecting a non-netflix country, then Mexico (vers. 3.22603), then USA, the netflix app showed 4.00511.

 

[dee999]

I have a Samsung 2013 F series Smart TV, UA50F6700AM. This model was intended for Australia, New Zealand and Singapore. I managed to get the Netflix app to work when my smart hub country was set to USA by doing the following:

1. Set Smart Hub to a country where Netflix is not available (like New Zealand or Australia). This will delete your existing Netflix app when the Smart Hub loads.

2. Now set the Smart Hub to country where the Samsung App Store still has an old version of the Netflix app. Now, this used to be the United Kingdom, but this no longer works as the Netflix app in the UK has updated to version 4.00997, which no longer works with my TV. However, the Mexico Samsung App Store still uses an older version of the Netflix app, version 3.229 and this does work with my TV. Once the apps from Mexico have loaded, go to "get more apps", select "options" and set "Auto update" to "Off".

3. Now set the Smart Hub country to USA. This will delete all apps that Mexico and USA don't have in common, but Netflix will be retained and will not be updated. I still get the sever error the first time I try to load Netflix, but the second time I load Netflix it usually works completely normally.

If you try to update Netflix Version 3.229 from the USA Samsung App Store, this will update Netflix to version 4.00511, and Netflix will no longer work. So, keep the auto update in Smart Hub Options set to "Off".

After few days of trying the region switching method without any success... I finally came across your method and it worked! I can't thank you enough!

I switched to every region I could think of but the Netflix app was updated in all of them. Never thought of Mexico though!

Although I was excited about using the new interface on the updated app, I dont care anymore. I'm just glad it works again.

Didn't work for me. I set apps auto update to off but after first selecting a non-netflix country, then Mexico (vers. 3.22603), then USA, the netflix app showed 4.00511.

Are you sure you selected a non-Netflix region? Here's exactly how I did it:

• 
  My TV is set to UK had the new Netflix App.
  
  I switched to Australia, the app got deleted.
  
  Then switched to Mexico - found the older version of Netflix. After it got installed, I switched off Auto update.
  
  Then switched back to UK. The Mexico version remained and it worked.

Make sure you're turning off auto updated at the right step. Or maybe the Mexico app got updated too?

 

[bloodyfool0]

Thanks for giving me a hand here. I did too have the UK version installed and was working (auto update off), then tried US, but failed.

Then I tried Kiwi's solution, but first switched to Hong Kong (no netflix and auto up off), then installed Mexico with neflix whilst auto up still off and finally to US. Strange is it seems netflix apparently re-installed with the new US version.

But the story gets even stranger. Switched off the TV overnight as I was tired of playing around. This morning, netflix usa is working! Auto up is still off and am showing netflix version 3.22603 on the device. Samsung now wants to update the netflix app to 4.00501, but of course, I won't do it.

Am truly crossing my fingers. Thanks again to you and also Kiwi!

 

[lilpenny1]

Can anyone verify this fix works with the evolution kit?

 

[keefsy]

Hi Guys. I am from Australia and I use netflix via UnblockUS. I cannot change my region to a non netflix region as I am already in Australia.... This has got me stumped. Anyone in Australia use netflix and have a fix for this?

 

[Kiwi_Tim]

Keefsy, see how it's done, here:

http/www.eyeondemand.com/2013/06/21/how-to-changing-your-samsung-f-series-tvblu-ray-country-app-store/

 

[Kherman80]

I have a Samsung Model UN55F6300 SmartTV. About 3 days ago Netflix stopped running, and I have not been able to resolve it. When I click on the App, it just goes to a black screen and nothing responds. Any thoughts?

I'm having exactly the same issue on the same TV. Please let me know if you find a solution.

Go to Smarthub, hit "tools" on remote, then settings, then reset. This will reset your Smarthub to default. TV may restart or flash black screen when finished. Then you'll need to re-download Netflix back onto TV.

 

[nivonog]

This worked for us in México. Thanks

Okay. It took a few hours but I found a definite fix... If it doesn't work the first time don't lose hope. The first time I switched from the UK to the US it did not work. I listed reasons why I think it didn't work below. But I went back to the UK settings & loaded everything over again but clicked on Netflix & let it open first this time, then went back to US & it opened perfectly.
Also, this works for 2014 models as well.
*All of the edits are from me.
The website I found this hack from originally is at the bottom of this post.





"Here is the fix for everyone with the Samsung Smart TV and Netflix issue. I have had the same issue on my French UE55F7000. Everything worked perfectly fine until suddenly I couldn't open Netflix anymore. The screen would just go black and then back to TV or HDMI.

It seems to be an issue with the latest Netflix update from the US Samsung Smart TV app store.

In order to fix it do this.

1. Go to your Smart Hub and DISABLE "Auto Update Apps". Then Close Smart Hub an go to TV Source.
*(edit: Click menu on your remote>> go to Smart Hub>> Auto Update>> Disable.)

2. Go to Menu -> System -> Setup -> Enter your PIN
*(edit: Menu>> System>> Setup. -I didn't have to enter a PIN.)

3. Go through the Setup Process until you get to the Terms & Conditions Screen.

4. This is for 2013 Models: Hit this Sequence on your remote: Mute, Return, Vol Up, Channel Up, Mute
*(& 2014... maybe other years too)

5. Select a Country that does not support Netflix. ex.) Germany

6. Finish the Setup.

7. Open Smart Hub ... It will uninstall all apps and re-install the German ones (No Netflix).
*(Open it all the way up until you're on the blue screen with the apps that come standard & recommended.)

8. Repeat Steps 2-4.

9. This time select United Kingdom as a Country and finish the Setup.

10. Open Smart Hub and it will install Netflix from the UK Store.
*(This is where I went back a few steps & CLICKED on the Netflix app so it could fully load up before I change it back to US apps... It didn't work when I didn't click the app.)

11. Repeat steps 2-4 again.

12. Now you can select USA and finish the setup once again.

13. When you open the Smart Hub now all the UK Apps will be removed and replaced with the US ones. However Netflix will be untouched and you will still have the UK App but access to US content.
*(Like I said... This didn't work when the Netflix app remained "untouched.">> I took that the wrong way the first time I read it. I guess he meant that the UK Netflix app hasn't been updated like the US Netflix app has.)

14.Make sure that Auto App Update is disable and DON'T update Netflix or you have to go through that whole process again.

15. Enjoy.

It seems like Netflix rolled out the update only for the US App store and the UK App is still untouched. As long as you are running on the older version you will be fine."



*******Anyway. I just got my TV today & my Netflix app didn't work at all when I tried to use it for the first time. I was so upset because Netflix was one of the main reasons I wanted a Smart TV.
Have fun & I hope this works for you all as well.*******





http/support.unblock-us.com/customer/portal/questions/4503054-netflix-stopped-working-black-screen-and-returns?b_id=530

 

[sneaky24]

I had the same problem. The fix for me was to highlight the Netflix app and then hit "Tools" on the remote. Click Re-install and it works!

 

[SamsungSid]

I'm using at UE55HU7500 in the UK and Netflix works fine.

Forget using apps from other regions, there is no need. I'm using the UK app on my TV and here's how:

Open the TV menu
Go to SYSTEM and scroll down to GENERAL
Locate SAMSUNG INSTANT ON and make sure it is set to OFF
Turn off the TV and turn it back on
Open the Smart Hub and open Netflix
Log in if you need to and it works!!!

 

[Mitt Navn]

"Just log on to netflix on your computer and log off all devices. Then restart smart hub an log into netflix like new."

Thanks!! Solved the problem for me as well. You made my day!

 

[Zebbb]

I have a Samsung Model UN55F6300 SmartTV. About 3 days ago Netflix stopped running, and I have not been able to resolve it. When I click on the App, it just goes to a black screen and nothing responds. Any thoughts?

I'm having exactly the same issue on the same TV. Please let me know if you find a solution.

My samsung did the same thing. All I had to do was update my tv. It usually shows up on to top of the screen if you need to update your tv. After I did so, Netflix worked.

 

[Ewertonfg]

Mexico has worked for me (jan 07).

I have switched to Lebanon before Mexico and it works fine.

 

[williambra]

Thanks Ewertonfg!

After trying all possible countries, in the second time I try Mexico it finally worked!

Tip: Be patient. Sometimes, even after you select the right country, it (for some unexplainable reason) loads the wrong version (in my case the white icon, instead of the red one). I had to select Mexico twice!

Thanks again people!

 

[nightshade29]

Hi, i bought the samsung T27d390s in december 2014 and i cant even download netflix! Ive been in touch with samsung who just said not all software is available. Does anyone who how to find and download it?!

Ive tried searching the available software,resetting to factory settings, using th internet access to find it but the link to download wasnt there. I bought the tv specially to watch netflix

 

[Jules68]

when you can see smart hub screen "highlight" Netflix. Then hit "Tools" on your remote and reinstall. it's really that easy. you will have to enter you log on info again....but that's it.

 

[nightshade29]

Hi jules68,

There isnt a netflix icon or name to click on and i cant find a way to get the icon.

 

[pacificlnd]

I called Netflix help and got an answer in 2 minutes that fixed me right up:

On your TV, get into Netflix. Don't select a movie, but I don't think that matters.

Using the arrow keys:

Up twice
Down twice,
Left, right, left, right (each just once)
Up four times

This brings you to your account page. At bottom, (I'm not in front of my TV right now so I may be a little off on the next steps. Try reversing them if they don't work).

Remove Netflix (maybe it says reset)
Log out, log back in.

And I was up and running again.

I'm in the USA so that might not work for other countries. Just FYI.

If you still have probs, not on the TV, but using any other device that connect to internet, go to www.netflix.com, bottom left, Get Code, and call Netflix. They are there 24/7 and will walk you thru a solution. It is NOT a Samsung issue.

Good luck to you all.