Samsung SmartTV Netflix isn't working

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Bake85

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Mar 9, 2014
1
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4,510
I have a Samsung Model UN55F6300 SmartTV. About 3 days ago Netflix stopped running, and I have not been able to resolve it. When I click on the App, it just goes to a black screen and nothing responds. Any thoughts?
 
Solution
Try disabling Samsung Instant On. I found it in the general settings. Resetting the Smart Hub didn't fix anything for me, but as soon as I disabled this and powered the tv off and on again the Netflix app immediately launched correctly.

username938485719

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Sep 8, 2014
1
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4,520
Try disabling Samsung Instant On. I found it in the general settings. Resetting the Smart Hub didn't fix anything for me, but as soon as I disabled this and powered the tv off and on again the Netflix app immediately launched correctly.
 
Solution

peach_b0mb

Estimable
Jul 21, 2014
1
0
4,510
Okay. It took a few hours but I found a definite fix... If it doesn't work the first time don't lose hope. The first time I switched from the UK to the US it did not work. I listed reasons why I think it didn't work below. But I went back to the UK settings & loaded everything over again but clicked on Netflix & let it open first this time, then went back to US & it opened perfectly. :)
Also, this works for 2014 models as well.
*All of the edits are from me.
The website I found this hack from originally is at the bottom of this post.



"Here is the fix for everyone with the Samsung Smart TV and Netflix issue. I have had the same issue on my French UE55F7000. Everything worked perfectly fine until suddenly I couldn't open Netflix anymore. The screen would just go black and then back to TV or HDMI.

It seems to be an issue with the latest Netflix update from the US Samsung Smart TV app store.

In order to fix it do this.

1. Go to your Smart Hub and DISABLE "Auto Update Apps". Then Close Smart Hub an go to TV Source.
*(edit: Click menu on your remote>> go to Smart Hub>> Auto Update>> Disable.)

2. Go to Menu -> System -> Setup -> Enter your PIN
*(edit: Menu>> System>> Setup. -I didn't have to enter a PIN.)

3. Go through the Setup Process until you get to the Terms & Conditions Screen.

4. This is for 2013 Models: Hit this Sequence on your remote: Mute, Return, Vol Up, Channel Up, Mute
*(& 2014... maybe other years too)

5. Select a Country that does not support Netflix. ex.) Germany

6. Finish the Setup.

7. Open Smart Hub ... It will uninstall all apps and re-install the German ones (No Netflix).
*(Open it all the way up until you're on the blue screen with the apps that come standard & recommended.)

8. Repeat Steps 2-4.

9. This time select United Kingdom as a Country and finish the Setup.

10. Open Smart Hub and it will install Netflix from the UK Store.
*(This is where I went back a few steps & CLICKED on the Netflix app so it could fully load up before I change it back to US apps... It didn't work when I didn't click the app.)

11. Repeat steps 2-4 again.

12. Now you can select USA and finish the setup once again.

13. When you open the Smart Hub now all the UK Apps will be removed and replaced with the US ones. However Netflix will be untouched and you will still have the UK App but access to US content.
*(Like I said... This didn't work when the Netflix app remained "untouched.">> I took that the wrong way the first time I read it. I guess he meant that the UK Netflix app hasn't been updated like the US Netflix app has.)

14.Make sure that Auto App Update is disable and DON'T update Netflix or you have to go through that whole process again.

15. Enjoy.

It seems like Netflix rolled out the update only for the US App store and the UK App is still untouched. As long as you are running on the older version you will be fine."



*******Anyway. I just got my TV today & my Netflix app didn't work at all when I tried to use it for the first time. I was so upset because Netflix was one of the main reasons I wanted a Smart TV.
Have fun & I hope this works for you all as well.*******





http://support.unblock-us.com/customer/portal/questions/4503054-netflix-stopped-working-black-screen-and-returns?b_id=530
 

Frankviz

Estimable
Aug 28, 2014
1
0
4,510
I found a real easy fix:
Just log on to netflix on your computer and log off all devices. Then restart smart hub an log into netflix like new.


Worked ;)



 

TechieTexan

Estimable
Sep 15, 2014
1
0
4,510
Turning the 'Samsung Instant On' to 'Off' fixed this problem for me, and also prevented the TV from switching back to internal speakers from my AV Receiver every time it is turned off and on. Strange - it would turn my receiver on, but wouldn't send it sound signals.
 

robbierob67

Estimable
Oct 6, 2014
1
0
4,510
This worked for me ...
Try disabling "Samsung Instant On".
1. Find it in the Settings > General.
2. Power the TV off and on.
3. Launch Netflix
(Leave "Samsung Instant" off.)
Thanks to all who helped get to this solution ...
 

Kiwi_Tim

Estimable
Nov 11, 2014
2
0
4,510
I have a Samsung 2013 F series Smart TV, UA50F6700AM. This model was intended for Australia, New Zealand and Singapore. I managed to get the Netflix app to work when my smart hub country was set to USA by doing the following:

1. Set Smart Hub to a country where Netflix is not available (like New Zealand or Australia). This will delete your existing Netflix app when the Smart Hub loads.

2. Now set the Smart Hub to country where the Samsung App Store still has an old version of the Netflix app. Now, this used to be the United Kingdom, but this no longer works as the Netflix app in the UK has updated to version 4.00997, which no longer works with my TV. However, the Mexico Samsung App Store still uses an older version of the Netflix app, version 3.229 and this does work with my TV. Once the apps from Mexico have loaded, go to "get more apps", select "options" and set "Auto update" to "Off".

3. Now set the Smart Hub country to USA. This will delete all apps that Mexico and USA don't have in common, but Netflix will be retained and will not be updated. I still get the sever error the first time I try to load Netflix, but the second time I load Netflix it usually works completely normally.

If you try to update Netflix Version 3.229 from the USA Samsung App Store, this will update Netflix to version 4.00511, and Netflix will no longer work. So, keep the auto update in Smart Hub Options set to "Off".

 

nivonog

Estimable
Dec 14, 2014
1
0
4,510
This worked for us in México. Thanks :)





 

cammnut

Estimable
Jan 26, 2015
1
0
4,510
The ESN was missing from our 6400 series LED telly but we could find no way to add it.
PLaced a call via email and got a reply within 24 hours. What's more it worked. Not sure why Samsung asked for the different network, but I did it as suggested.
To see if the esn is missing go into menu>support>contact Samsung, scroll down to the second page.

If the ESN is missing, Netflix is unable to function. The Netflix ESN can be restored by following these steps:

1. The latest software needs to be installed on the TV

2. Perform a factory reset. To do this, follow these steps:
a. Put the TV in standby mode
b. In quick succession, press INFO > MENU > MUTE > POWER
c. Select Options
d. Select Factory Reset
e. The TV will now turn off
f. You must power on the TV yourself
g. The TV will now be reset to its factory settings
3. Now, connect the TV to a different internet connection. To do this, use your mobile phone as a hotspot if possible. (Data charges may apply).

4. Whilst connected to a different internet connection, wait for the ESN to be loaded (may take up to 5 minutes).
5. Now, reconnect to the original internet connection and check if Netflix is operational.

Hope this helps somebody :)
 

Utesfan

Estimable
Mar 27, 2015
1
0
4,510
I had multiple streaming apps on my 65" samsung curved 4k TV not working (Netflix, Hulu, Amazon Instant Vido, Flixster, Vudu etc) The only thing I had to do to fix it was turn the "Instant On" Feature off. It now takes a few extra seconds to turn on, but all my apps work properly. I have not tried to turn it back on and see what happens, I'll try that next.
 

SouthOkanagan

Estimable
Mar 27, 2015
1
0
4,510
I figured it out for my tv, my clock was set incorrectly! Set your TV clock to the correct time then restart everything.
Probably has something to do with the way the samsung hub communicates along with the apps, and the clock being wrong on the TV doesn't match the update server or the app's servers, etc etc.

Should be fine now. .
 

Ams T

Estimable
Mar 28, 2015
1
0
4,510
Try playing the title from the beginning. There's no need to reset the TV/Smart Hub/ DNS settings, anything. I spent 3 days doing all these things mentioned on almost all the forums, but no luck. I tried contacting Samsung and spent almost 3-4 hours trying to figure this out. While I was on call with Netflix, I thought I would try this: I would try playing the title from the beginning and there it goes. I tried playing 4-5 titles from the beginning, going back to the netflix home screen and replaying it from the wherever I left off, it was giving me the same error.

Seems like Netflix is having trouble seeking where you left off the video.

Hope this helps instead of doing those resets which gets you nowhere, but a blank slate to start installing apps from scratch.
 

Lauralee Grouchy

Estimable
Jul 3, 2015
2
0
4,510
I'm having the same problem. And I can't get in into my Netflix settings to deactivate my Netflix and I can not click on the option to uninstall Netflix, from my Samsung apps. Wtf? Someone help me plz...
 

msmutzer

Estimable
Apr 15, 2014
2
0
4,510


I'm having exactly the same issue on the same TV. Please let me know if you find a solution.
 

Zenithx

Estimable
Aug 3, 2014
1
0
4,510
I tried this, but it seems like the UK netflix app has been updated also? I tried to open the UK loaded netflix app and it also gave a blank screen.

Switched to US smart TV apps and tried the netflix app also blank screen...

Now I'm stuck! This is on my new Samsung 65HU8500.



 

davthewave

Estimable
Aug 6, 2014
1
0
4,510
Samsung's 2014 4k TVs (in the U.K.) do not have a certificate from Netflix (yet) to run the App
this is what i have been told from Samsung when i phoned them.
i bought the Samsung 55HU8500 five weeks ago hoping to watch House of Cards in 4k but.........
 
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