My 2,5 years old laptop, an ASUS N580GD, is suddendly showing a common trouble of ASUS laptops, but not only ASUS ones.
I read many people faced these troubles but I’m not finding a solution.
I suppose this happened after a software update but I didn’t get which one.
Please somebody could help me to solve this!
I read many people faced these troubles but I’m not finding a solution.
- sudden shutdown on laptop when power charger is unplugged. A “Restore AC Power Loss” or "Wake on AC" or "Power on AC is not available in UEFI
- when I put the power plug in , the laptop turns on automatically and without pressing the power button
- battery is available but not charging (now it’s at 69% and I was able to update UEFI because system detects it)
- I bought a new battery, but the laptop behaves as with the old battery. It’s NOT a battery fault.
- If the power charger is not plugged, pressing the power button doesn’t turn on the laptop, in spite of battery at 69%.
- With power charger plugged, charging led is fixed orange
- MyAsus app detects NO problems
- At Windows 10 startup, battery icon shows the charging animation of bars: after 20 seconds it stops. I suppose it’s charging for these 20 seconds!
- I asked for support and they suggested me to follow https://www.asus.com/us/support/FAQ/1012793/ without success
I suppose this happened after a software update but I didn’t get which one.
Please somebody could help me to solve this!