Solved! Some keys aren't working after laptop fell

Dec 6, 2018
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My daughter dropped her laptop today (ASUS Zen Book). The computer showed no visual damage but now only about 3/5 of the letters work. I have read that changing a keyboard isn't too challenging. However, if this is because of a fall, do you think it might be something more than can be fixed with a new keyboard? Thanks. Things are very zen here at present!
 
It could just be that the connection was knocked loose or it could need a new keyboard.

Try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Additionally, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.

If it is the physical connection to the motherboard, or the keys themselves, then you may want to have a tech look at it.
 
It could just be that the connection was knocked loose or it could need a new keyboard.

Try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Additionally, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.

If it is the physical connection to the motherboard, or the keys themselves, then you may want to have a tech look at it.
 
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