Solved! Some keys aren't working after laptop fell

Dec 6, 2018
1
0
10
Best answers
0
My daughter dropped her laptop today (ASUS Zen Book). The computer showed no visual damage but now only about 3/5 of the letters work. I have read that changing a keyboard isn't too challenging. However, if this is because of a fall, do you think it might be something more than can be fixed with a new keyboard? Thanks. Things are very zen here at present!
 

webworkings

Titan
Apr 6, 2016
23,602
96
107,040
Best answers
12,038
It could just be that the connection was knocked loose or it could need a new keyboard.

Try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Additionally, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.

If it is the physical connection to the motherboard, or the keys themselves, then you may want to have a tech look at it.
 
Thread starter Similar threads Forum Replies Date
6 Laptop Tech Support 1
Boxstep Laptop Tech Support 1
4 Laptop Tech Support 5
RASHI_27 Laptop Tech Support 1
X Laptop Tech Support 5
C Laptop Tech Support 1
P Laptop Tech Support 1
J Laptop Tech Support 1
Nothingworksanymore Laptop Tech Support 1
M Laptop Tech Support 1
J Laptop Tech Support 1
M Laptop Tech Support 1
J Laptop Tech Support 3
T Laptop Tech Support 5
F Laptop Tech Support 1
R Laptop Tech Support 1
S Laptop Tech Support 0
Davi Rego Laptop Tech Support 5
F Laptop Tech Support 1
H Laptop Tech Support 6

Similar threads


ASK THE COMMUNITY

TRENDING THREADS