someone PLEASE HELP. ASUS keyboard problem

[matthew_276]

hi guys, i hope you can help me out before i take this pos out back and burn it

i have an ASUS ROG g751jy

its about a year old and ive had no issues, its in great shape and no liquids,etc are involved with whatever the hell happened

this morning i turned it on and for whatever reason my shift keys dont work anymore

when i press the left shift key the letters 'nbz' pop up
when i press the right shift key the letters 'mvx' pop up and it automatically presses enter

what in the actual fk is this about. i cant find any other person that has the same problem and its really starting to piss me off

i turned on the 'on screen keyboard' to see if i could tell what was happening. whenever i push either one of the shift keys, the on screen keyboard shows both the ALT buttons beings pushed instead

can anyone please help me out here

 

[matthew_276]

figures.......seriously asus can go to hell with their overpriced garbage. i cant even post on their forum until one of their 2 moderators approves my account. what a joke of a company

 

[webworkings]

Try this...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.