Static & abnormal sound from Sony MDR-XB550AP headphones.

[miketheghouloftokyo1]

Hello. I purchased the Sony MDR-XB550AP from Wal-Mart earlier & I'm having an issue with the sound when plugged into the front headphone jack of my computer. There's static & the sound is muffled, but when I hold down the button where the microphone is located, the sound becomes normal like it should sound. Is this a well known issue with these specific model of headphones? I never had this problem when I used my Sony MDR-ZX110 headphones.The headphones do work perfectly when plugged into the rear headphone jack though, so maybe the front headphone jack just doesn't support 4-pole type headphones. That's my guess anyways. I contacted Sony, but didn't get a reply back yet. So if anyone could offer some solutions, that would be awesome. Thank you. (specs are listed down below in case you want them).

Case: Fractal Design Meshify C
Motherboard: ASRock Fatal1ty H270 Performance
CPU: Intel 6500
GPU: ASUS GTX 1060 6GB ROG Strix
PSU: EVGA G3 650W Fully Modular
RAM: G.Skill Ripjaws V 16GB
SSD: Samsung 850 EVO 500GB
HDD: Western Digital Blue 320GB

 

[americanaudiophile]

Sounds like the mic button is messed up. Get an exchange.

 

[miketheghouloftokyo1]

Sounds like the mic button is messed up. Get an exchange.

I should've mentioned this in the initial post (I'll edit in a sec), but the headphones work perfectly when plugged into the rear headphone jack of my motherboard. So maybe the front headphone jack doesn't support 4-pole headphones? I might have to get one of those adapters that have the microphone & audio ends that plug into the microphone & headphone jack, then has the female end that the headphones plug into. Like this? https/www.amazon.ca/3-5mm-Female-Earphone-Audio-Splitter/dp/B00S0RWKAS

That's my guess anyways

 

[Phillip Corcoran]

I think what isn't helping is that you're using headphone/mic combo that's designed for mobile phones if you read the specs on Sony's product page. It's that mic button & 4-pole jackplug that's a dead giveaway --- it's designed for mobile phones for sure.

Headset designed for a PC will have either separate jackplugs or a 3-pole combo jackplug.

 

[miketheghouloftokyo1]

I think what isn't helping is that you're using headphone/mic combo that's designed for mobile phones if you read the specs on Sony's product page. It's that mic button & 4-pole jackplug that's a dead giveaway --- it's designed for mobile phones for sure.

Headset designed for a PC will have either separate jackplugs or a 3-pole combo jackplug.

It works on the rear headphone jack that's coming from my motherboard, but not on the front panel jack. I read online that I can get the adapter (like this --> https/www.amazon.ca/3-5mm-Female-Earphone-Audio-Splitter/dp/B00S0RWKAS) OR an extender that supports 4-pole headsets. (like this --> https/www.amazon.ca/Headphone-Extension-Compatible-Earphone-Microphone/dp/B06XCSFQ2N/ref=sr_1_4?ie=UTF8&qid=1540837559&sr=8-4&keywords=4-pole+3.5mm+extension)