system recovery options - in safe mode

[semi_1962]

Been reading lots of the threads trying to find helpful info. I've been looking for my administrator profile only 1's I have found are my own which password has been corrupted I'm assuming & the other I have found is called MoneyGroupUser$ which I have no idea who or why it's there. Anyone else ever seen this? Is it part of the interpol/rcmp virus I tried eliminating?

 

[Laptop_Nerd]

Hi,

If you can still login in Safe Mode I would proceed with doing a complete virus/malware scan. Please use the link below for the complete guide and tools you can use.
http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html

If it will not let you login even in Safe Mode, I would contact the manufacturer site of your laptop for assistance on how to reset your PC back to factory settings.

 

[semi_1962]

No go signing in using safe mode. Yes it does go as far as showing my name asking for password which comes up with the same error service failed log on & user profile cannot be loaded. What I'm trying to find out is. ..the 2 different profile users in safe mode. 1 is me... password useless but the other name is MoneyGroupUser$ & nothing about administrator. I know I never made a profile with that name.
Tried putting system back to a good date but I used that option in the 1st place when eliminating the malaware but I missed a step after that cleaning the malaware up.
I'm ok with wiping windows 7 off & reinstalling but they don't give u a cd like in yrs past. Most laptops are preloaded 4 sale. I did read some computer companies have files in laptops 4 such a purpose. I'm surfing on that subject also.

 

[semi_1962]

No go signing in using safe mode. Yes it does go as far as showing my name asking for password which comes up with the same error service failed log on & user profile cannot be loaded. What I'm trying to find out is. ..the 2 different profile users in safe mode. 1 is me... password useless but the other name is MoneyGroupUser$ & nothing about administrator. I know I never made a profile with that name. 
Tried putting system back to a good date but I used that option in the 1st place when eliminating the malaware but I missed a step after that cleaning the malaware up. 
I'm ok with wiping windows 7 off & reinstalling but they don't give u a cd like in yrs past. Most laptops are preloaded 4 sale. I did read some computer companies have files in laptops 4 such a purpose. I'm surfing on that subject also.