Tablet Software problem

imran_51

Prominent
May 19, 2017
1
0
510
I updated my software then my phone restart but suddenly screen stopped on word Samsung & it won't to open just stick there wh
 
Solution
Is it a phone or a tablet? You call it both. :)

Either way, I would suggest you turn it off and try loading the device in "Save Mode" and see if it will turn on. If it will, then you have something on the device that shouldn't be there. Virus, malware, bad app, etc.

If it still won't go past the logo, next I would try pulling the battery. Leaving it out for at least 5 minutes. Then put the battery back in and try turning it on.

Lastly, you could try a "Hard Reset" but since that will wipe the device completely and then reset it to the original settings, I would save that for a last resort.


To get into "Safe Mode" please do the following. (Instructions say phone, but also works on a tablet.)

1. First turn off the phone.

2. Next...
Is it a phone or a tablet? You call it both. :)

Either way, I would suggest you turn it off and try loading the device in "Save Mode" and see if it will turn on. If it will, then you have something on the device that shouldn't be there. Virus, malware, bad app, etc.

If it still won't go past the logo, next I would try pulling the battery. Leaving it out for at least 5 minutes. Then put the battery back in and try turning it on.

Lastly, you could try a "Hard Reset" but since that will wipe the device completely and then reset it to the original settings, I would save that for a last resort.


To get into "Safe Mode" please do the following. (Instructions say phone, but also works on a tablet.)

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


Again, Instructions say phone, but also works on a tablet.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.
 
Solution