Tablet won't cut off

[Sharonlayman]

My 10 inch RCA tablet will not turn off, I tried the power button , n up volume button to reset it did not work, will not cut off n keeps getting to logo screen, n sometimes blink off n back on, won't go pass the logo screen

 

[webworkings]

Well first you need to get it to turn off. If it won't on its own, you will have to wait until the battery runs out of power.

Once it has run out of power, plug it in to charge but leave it turned off.

Then after it is fully charged try starting it up in "Safe Mode" and see if it loads. If it does, then you most likely have something on your tablet (malware, virus, bad app, etc.,) that is the cause. Or a recent update to anything on the tablet. You would need to remove, uninstall, clean (for virus, etc.,) whatever is the problem and then reboot the tablet.

If that doesn't work, or it won't start in "Safe Mode" you may have to do a "Hard Reset", but that you should really save for a last resort as it will wipe all your personal data and you can't get that back.


To get into "Safe Mode" please do the following.

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.