Alan Asnen :
Anyway, thanks to you all for your advice and your time!
Hi Alan, I was just about to say that certain model do not have removal batteries at all so I do apologize for the tech giving you incorrect information. Also, i'm glad you were able to get the unit working again. In the future if you have any questions or concerns just send me an email directly at cl-fred@asus.com and I will try to assist as much as I can.