I've got an ASUS VivoBook 15 (core i7 processor, 1.80GHz, 16.0 GB) which has done a fine job for me in the two years I've had it, until three months ago.
Basically, In April, three keys stopped working for no apparent reason. Those keys are the "p", "0", and "-" (hyphen) keys. As you can see, the three keys are adjacent to each other.
Bizarrely, two weeks ago all three keys started working again, for no apparent reason. But just this morning, they stopped working.
I called computer stores and tech repair shops in an effort to sound out what might be the technical problem. Over the phone, they said it might mean I need a new keyboard, or that my circuit board is defective. Either way, they said I'd have to pay an expensive diagnostic fee, and if it turns out that the only problem is the keyboard, I'd have to pay $150 for a new one plus another $130 for labor to install it. I was also informed that if the problem is my circuit board, the repair fee is vastly higher.
Given that I bought this machine new for $900, I'm not going to pay these rip-off artists a cent unless I have to. That's why I'm hoping people here can help me diagnose the problem on my own.
Anyway, I ran the Windows troubleshooter on my keyboard, and it found no problem or defect. I don't know what to try next.
Any advice?
Basically, In April, three keys stopped working for no apparent reason. Those keys are the "p", "0", and "-" (hyphen) keys. As you can see, the three keys are adjacent to each other.
Bizarrely, two weeks ago all three keys started working again, for no apparent reason. But just this morning, they stopped working.
I called computer stores and tech repair shops in an effort to sound out what might be the technical problem. Over the phone, they said it might mean I need a new keyboard, or that my circuit board is defective. Either way, they said I'd have to pay an expensive diagnostic fee, and if it turns out that the only problem is the keyboard, I'd have to pay $150 for a new one plus another $130 for labor to install it. I was also informed that if the problem is my circuit board, the repair fee is vastly higher.
Given that I bought this machine new for $900, I'm not going to pay these rip-off artists a cent unless I have to. That's why I'm hoping people here can help me diagnose the problem on my own.
Anyway, I ran the Windows troubleshooter on my keyboard, and it found no problem or defect. I don't know what to try next.
Any advice?