Toshiba laptop freezes

[sinito]

My brand new Toshiba laptop keeps freezing where nothing works other than to force shut down. Toshiba cant find the fault despite the fact it keeps happening. The supplier wont refund because Toshiba are unable to find the fault!. Any ideas other than the bin? We have had it four months now and are still unable to use it.

 

[Laptop_Nerd]

Hi,

I would suggest doing a clean install with Windows and see if the same problem will persist or not.

Here's how to reset your laptop back to factory.
https/support.toshiba.com/support/viewContentDetail?contentId=2737864

If the problem will still remain I would suggest contacting them for a HDD replacement first. They should take it in for a repair since it still under the factory warranty.

 

[D_Know_WD]

Hi there sinito,

Try to boot into safe mode and see if the issue persists.
In case it doesn't, then a clean OS install may fix the issue as Laptop_Nerd suggested.
In case it does, then there's a chance that all of this is hardware related. I would suggest you to test both your HDD and RAM.

Threads on that:
http/www.tomshardware.co.uk/answers/id-2534424/check-ram-bad.html
http/www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

Cheers,
D_Know_WD