Hello
maybe this is a stupid question. but still need to research. a client of mine send me a laptop which looks fairly new to me. [ 5 month old ] she told me that after she switched on the Laptop - she put a live CD in to make a anti virus check.
my client went to the rest room to take a shower and let the virus scan run.
after she come back - the laptop is so hot that she immediately needs to switch them off.
plastic on the palm rest is burned and when switching on the device the air what comes out of the fan grill smells burned too.
here in Asia the guaranty will not cover a new item which looks like burned - they just telling me - sorry looks like burned from outside.
any suggestions what should i do first - or what is the best way for claiming a warranty issue like that.
maybe this is a stupid question. but still need to research. a client of mine send me a laptop which looks fairly new to me. [ 5 month old ] she told me that after she switched on the Laptop - she put a live CD in to make a anti virus check.
my client went to the rest room to take a shower and let the virus scan run.
after she come back - the laptop is so hot that she immediately needs to switch them off.
plastic on the palm rest is burned and when switching on the device the air what comes out of the fan grill smells burned too.
here in Asia the guaranty will not cover a new item which looks like burned - they just telling me - sorry looks like burned from outside.
any suggestions what should i do first - or what is the best way for claiming a warranty issue like that.