Toshiba laptop running Windows 10 doesn't boot up

BrynYesBryn

Prominent
Jul 7, 2017
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I turned my Toshiba Satellite C850-F31Q off during an update as it was taking hours. Now I am stuck in an infinite bootloop. I would prefer not to lose all my data. Linked are the two screens it shows.

Help would be greatly appreciated.

https://imgur.com/gallery/QsoyM

 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. You shouTo fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your coputer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 
Mar 11, 2018
2
0
10
0
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

I tried this solution and my PC stayed in restore mode, what next?
 
Mar 11, 2018
2
0
10
0
Ok, After a very long time ( 30 minutes) my PC was able to be restored. Now to avoid a windows 10 update that messed my PC up.
 

noel_prg_la1979

Prominent
Jan 29, 2018
7
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510
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unlike webworkings, I can help with blocking certain Win10 updates from installing on Win10 PCs.

use the wushowhide.diagcab tool from Microsoft support KB article 3183922 to hide updates.

OR

read this Computerworld article on how to block some Win10 updates from installing.

those using Windows 10 Home Edition virtually have no control but those using the Pro, Education & Enterprise editions have some control over Win10 updates such as delaying or deferring them but not disable updates completely.
 
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