Toshiba Satellite P-50 Battery not charging, keeps turning off even when plugged in.

[bjantke]

A few weeks ago I noticed my Toshiba Satellite P-50 was displaying (0% battery remaining, plugged in charging) or (0%battery remaining, plugged in, not charging). Whenever I unplugged it from main adapter it would immediately go into hibernation, however it would resume functions immediately after I plugged it into a power source. Recently I unplugged it to move it and when I plugged it back in it would boot up I would be able to log in then it would go into hibernation a minute or 2 later. I unplugged the adapter and it displayed 0% battery remaining however it stayed on for a good 15 minutes before I turned it off myself. Then I was unable to turn it on at all when it was unplugged and even plugged in it would power off 30 seconds into boot up. (Not go into hibernation, it would completely power off). I gave it to a friend to have a look at but as he was also unable to get it to boot up he was unable to diagnose anything. When he gave it back I could get it to boot up when on main adapter however it would still go into hibernation a minute or so after start up. I discovered the battery reset slot on the back near the memory access port (my laptop has a non removable internal battery) tried hitting that and then holding down power button (while unplugged from main adapter) but it did not solve the problem. Tonight I tried turning it on while unplugged from power and it booted up and has been working for the last 25 minutes however the battery light is blinking amber and this entire time it has said 0% remaining on the battery status in the bottom left corner of my screen. After posting this I am going to plug it into adapter to see if it goes into hibernation or stays on.

So I plugged into main power, it did not go into hibernation. I unplugged it and it did. Here is some more information, while plugged in the battery light stays on and is amber. It currently says 0% available plugged in charging. Most of the time my battery power plan is on high performance.

 

[Boogieman_WD]

Hey there, bjantke.

It sounds like there's some kind of issue with the power slot or the power jack, having in mind the battery can't be charged and the laptop barely stays ON when connected with the power adapter. I'd recommend that you send it to a service shop in order for the guys there to figure out the issue and fix it.

Hope that helps.
Boogieman_WD

 

[watchmovies]

Hi bjantke,

I'm facing the same problem as you are. Did you find a fix for this? Please let me know.

Regards,
WM

 

[marobinson91]

Hi,
Wondering if your problem was solved? I've been having the same trouble since I unplugged my laptop last week to take down to school. Got back 2 days later after not using it while away & this hibernation thing started happening. I took it to a tech & they reinstalled the power driver & it stayed on all week for them. I took it home & it's still doing the exact same thing

 

[aannek]

I have exact same laptop with the exact same problem. Called Toshiba. I can ship it to them for $250 they will diagnose it and change battery. I hate not having my computer for a couple of weeks not to mention how safe is my personal and financial information? I can purchase a battery myself ($130) via 1-800-524-8338 and find a local shop to install it for me. Found one on eBay ($43). How frustrating to have a lousy computer with lousy service from the company. I paid $700 for it a year and half ago and have to pay $250+ for a solution? Never again will I buy a Toshiba or a laptop without a battery I can change myself. DId you figure it out???

 

[marobinson91]

I felt the same way - I paid $2000 for it here in Aus just over 12 months ago.

I initially took it to a tech place & they said they had to reinstall the power supply driver, but I kept having the same problem every few days. I ended up buying a new battery from an online battery store for $100 & swapped it out myself. The most time consuming part is removing the back covering, the battery literally unplugs & can be swapped no problem. I haven't had a problem so far.

 

[Theoldfarter44]

Guess What?? ... you are correct, I also have this problem. My P50t was bought 18 months ago, retailed here in New Zealand for NZ$2,300. A short time ago, I started to noticed the 0% available and charging, etc, message. I hardly ever use my Laptop off the mains power so was not to concerned. Yesterday, I unplugged and moved the Laptop to another room and then became aware of it going into hibernation after a couple of minutes, time and time again. Looks like it's off to the retailer on Monday for them to fix it. For those that replaced the battery, did you try to see if it would behave normally with the battery unplugged? I am wondering if having a stuffed battery still hooked up, is causing the Laptop to go into hibernation because of a low power state. I am typing this on a 6 year old Asus N50Vn, which hasn't had it's external battery for two years and it goes without one. Even leaving it's stuffed battery connected did not effect the Laptop, like this internal one is doing to the P50. I now wonder if more and more of these internal battery Laptops are going to fail, like ours.

 

[marobinson91]

I didn't try it without the battery - but it could work. I think the dud battery was confusing the computer & it was going into hibernation due to "low" power despite being plugged in & the settings set to never turn off...
If you plan to replace the battery it's pretty simple, just a ton of screws to remove!! Haha

 

[Theoldfarter44]

This P50t has had previous problems. During it's first 6 months it had it's Motherboard replaced because of music stuttering on playback. Then it's HDD because of it reporting lots of errors and spinning all the time. When it was returned to me the second time, it had a white blob of about 15mm diameter on it's screen, which would not go away. The screen got replaced. Then, the volume would halve and stay that way for days before suddenly returning to normal, for a week or so. Then the cycle would start again. The repair shop could not fault it. I started to sleuth it and found out what was triggering it. Only what triggered it, not the cause. This Laptop has the ability to set a BIOS User password and also, a HDD password. Both set in the BIOS. I had both set. The first, so if the Laptop was stolen, the BIOS password could not be got around by software. The second was to stop the HDD being accessed by placing it in a cradle & treating it like an external drive. You have to enter it's password which is stored in it's chip. The only way the HDD can be use by someone else, is for them to run software that will access the HDD by formatting it. Either way, my data is secure from prying eyes. lol. When I had returned the Laptop to the service shop, I would take off the passwords and do a factory restore, to a new condition. When it came back to me, I would restore from an image I had taken with the Great & Free Macrium Reflect Imaging software. I would then put on my passwords. I found that removing the User password and leaving the HDD one, fixed the sound problem. The HDD password still had to be entered at first startup so I did not need to have the user one at all. Don't even know why the option to have both of them was there. I think the two caused a conflict, occasionally. I let the tech know and he was grateful to be able to add that to his knowledge. It went rock solid for 6 months, then on a startup, the sound halved. On a whim, I went into the BIOS and removed the HDD password, restarted and sound was normal. Entered BIOS again, reset the HDD password, restarted and the sound has been fine for 2 months. Go figure...

 

[Theoldfarter44]

I just sent the original poster a PM asking him/her to come visit and post what they did to get it fixed.

 

[Theoldfarter44]

Found the problem. The fact that my battery is in the same stuffed condition was a red herring. Using Macrium Reflect, I loaded on an image from 3 weeks ago and the Laptop did not fault. I had upgraded from Win 8.1 to Win 10 three weeks ago and then did a fresh install of Win 10. What I found to be causing the hibernation problem is a security update from Microsoft. It causes corruption on some machines. There are 2 other Toshiba laptops in my house and both of them have upgraded to Win 10 and the problem security update that caused my problem, installed just fine on theirs. Here is a post on the cause: http/wind8apps.com/windows-10-kb3093266-probelms/

 

[Edward Yar]

I have exatcly the same problem with my Toshiba P-50. Couple of days ago I've brought it to a noel leeming (it's a New Zealand retailer) where it has been bought a year and half ago, and they told me that there is now warranty left. This my first and last Toshiba laptot, I would never buy this brand again. Now I using my old Vaio which is 7 years old and it's still working without major issues.

 

[Theoldfarter44]

Talk about getting things wrong. lol. The windows update had absolutely nothing to do with the problem. The Laptop started to do it's hibernate again and again. I fixed it finally by taking off the back cover and disconnecting the stuffed internal battery. It has been going fine for ages now. Toshiba has a lot to answer for, with this crapped out battery so soon. Grrrr...

 

[gschoenung]

Hello Theoldfarter44, as disconnecting the battery is not an option for me, I would like to know if you have any news until now? Did you try to repair the laptop or have you found anyone facing the same problem with a solution?

 

[Theoldfarter44]

Hello Theoldfarter44, as disconnecting the battery is not an option for me, I would like to know if you have any news until now? Did you try to repair the laptop or have you found anyone facing the same problem with a solution?

No other way apart from disconnecting the battery of having it replaced. In case you want to try to disconnect the battery, here is a video that I followed. I did not do all the things that person did as I was only interested in disconnecting the battery. Once disconnected, cover the battery plug with tape so its pins do not touch anything. I did not need to slide out the optical drive. Good luck. Never buy a laptop with an internal battery, I will never do so again.
https/www.youtube.com/watch?v=OVdAdtG2Xpk&list=LL-z_aJCyUsC_iAi86e1A3Kw&index=5

 

[Theoldfarter44]

Shopped around to find the cheapest price of a genuine Toshiba battery, bought it, replaced it and am now up and running with the new internal battery. I will enable the "eco mode' for this battery so it lasts longer than the first one did, so the Toshiba documentation says.

 

[roseness]

There is an easy solution for this problem.

1- Go to device manager
2- In battery section you will see two subsection. One is for AC , and the other for battery charging.
3- Remove battery charging device. This means that you will be using your notebook as a workstation.

We do this solution. Because your battery is a junk right now. You need to replace with new one. And also you have job to do and you need this computer.

 

[laptop_owner]

Oh wow, thank you Roseness! I just encountered this problem today. I was running around trying to find somebody to fix it and nobody wanted to touch it because it was an internal battery. I googled and found this. I was getting discouraged reading the comments but then I found your post. I tried it and it seems to be working. The one I disabled was the Control Method Battery.

It seemed strange to me that it wouldn't work when it was plugged in. In my last laptop I would often take out the battery and just always plug it in, that is poor design that it is so dependent on the battery. Yeah my laptop is only 1.5 years as well. The battery was always crap, it wouldn't last for more than 15 minutes, Shame on you Toshiba!

 

[Theoldfarter44]

Oh wow, thank you Roseness! I just encountered this problem today. I was running around trying to find somebody to fix it and nobody wanted to touch it because it was an internal battery. I googled and found this. I was getting discouraged reading the comments but then I found your post. I tried it and it seems to be working. The one I disabled was the Control Method Battery.

It seemed strange to me that it wouldn't work when it was plugged in. In my last laptop I would often take out the battery and just always plug it in, that is poor design that it is so dependent on the battery. Yeah my laptop is only 1.5 years as well. The battery was always crap, it wouldn't last for more than 15 minutes, Shame on you Toshiba!

I had decided after this poor battery saga, that I would not buy Toshiba again, even though this is the 3rd one I have owned. I have just found out that Toshiba has got out of consumer laptops. They will still make laptops for the business sector only.

 

[pete85]

i bought a Toshiba Satellite S50-B laptop last year and approx. a month after installing windows 10, my battery would stay on 40%. when i pull out the charger the laptop dies. There is always a red light on the charged indicator on the laptop. I have gone to device manager and uninstalled Microsoft ACPI-Compliant Control Method Battery and scanned for new hardware but this did not work. Very frustrating, i don't think it is the laptop battery but i may be wrong.

And solutions?