hi.
recently i bought a used i7 tecra r950 with radeon card.
that machine's hard disk was formatted and then they installed windows 10, the recovery partition is lost.
in addition, at bottom it has a sticker saying 'windows 8 pro' but it does not have a COA sticker.
i attempted to buy the recovery media from support.toshiba.com, they recognized my serial but when i enter the part number (pt530u-0e50cq) they said this:
'Unfortunately, recovery media is not available for your TECRA R950. This issue has been logged, and Toshiba staff will investigate. It's possible it'll be fixed soon. You should try again here in a week or so.'
i have already tried several times from the first time, same automated response .
do you know if they are selling the recovery media for these machines at this time?
is there a mail address where i can contact them for this issue?
thanks,
Miguel
EDITED 12/12/2016: I WANT TO BUY THE RECOVERY CD'S FOR MY MACHINE, I AM RECEIVING ALLWAYS AN AUTOMATED NEGATIVE RESPONSE FROM TOSHIBA SUPPORT WEBSITE: DO YOU HAVE AN EMAIL ADDRESS TO CONTACT THEM?
recently i bought a used i7 tecra r950 with radeon card.
that machine's hard disk was formatted and then they installed windows 10, the recovery partition is lost.
in addition, at bottom it has a sticker saying 'windows 8 pro' but it does not have a COA sticker.
i attempted to buy the recovery media from support.toshiba.com, they recognized my serial but when i enter the part number (pt530u-0e50cq) they said this:
'Unfortunately, recovery media is not available for your TECRA R950. This issue has been logged, and Toshiba staff will investigate. It's possible it'll be fixed soon. You should try again here in a week or so.'
i have already tried several times from the first time, same automated response .
do you know if they are selling the recovery media for these machines at this time?
is there a mail address where i can contact them for this issue?
thanks,
Miguel
EDITED 12/12/2016: I WANT TO BUY THE RECOVERY CD'S FOR MY MACHINE, I AM RECEIVING ALLWAYS AN AUTOMATED NEGATIVE RESPONSE FROM TOSHIBA SUPPORT WEBSITE: DO YOU HAVE AN EMAIL ADDRESS TO CONTACT THEM?