Solved! Touch Screen / Mouse out of Control

Jan 27, 2019
I have Acer aspire R14 laptop running Windows 10. I've had this machine for about 8 months now and have loved it.
Over the last while now I've had an issue where I suddenly lose control of the mouse - the cursor starts jumping all over opening random things. I get the grey circles as when one touches the screen except they're popping up all over the place. I'll immediately shut everything down. When I reboot it doesn't show itself right off but eventually it returns. help plse???
Sounds like something fishy to me.

Try starting up the laptop in "Safe Mode" and see if it happens in there. If not (which I don't think it will) then you likely have something on the laptop you don't want. Virus, malware, bad program, etc. which would have to be found and removed with the appropriate software.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
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