Touchscreen and Touchpad misbehaving after SSD install?

[2JZGTE]

Hi all,

Just purchased an Acer Spin 3 laptop and first thing I did was re-install windows on an SSD because the bloatware + HDD combination was horrible.

So everything is working properly except for the touchscreen and touchpad : on some webpages I can't scroll using the touchscreen or touchpad. I can only tap/click. Sometimes I can't even tap on the screen, all my taps are registered as right-clicks... After a while it comes back to normal. And it's not always the same pages that are faulty.

What solves the problem is restarting my web browser or rebooting the laptop.

I honestly didn't use the laptop with the original windows/HDD install long enough to compare, but could this be a drivers problem?

Thanks.

 

[cosmoji]

sounds like a driver issue. have you tried looking for the touch interfaces in the devices list and checking for driver updates?

 

[2JZGTE]

Yes everything looks up to date.
Edit : both have the following driver and date : 10.0.14393.351, 6/21/2006... and can't update any further with Windows.

I've been searching for a driver to manually install using Hardware ID without success.

 

[J_E_D_70]

https/www.acer.com/ac/en/US/content/support-product/

There are new touchpad (and other) drivers for Win 10 at the manufacturers web site. Just download and run.

 

[2JZGTE]

Downloaded touchpad driver, touchscreen driver not available on the website (link). According to Acer technical support it's because they don't have newer versions!
I find it weird that the date is 2006 and the version is 10.0.14393.351 which is a mobile build of W10 update.

Could my only solution be to revert back to the bloated OEM version? Like I said I didn't try it long enough to know if it worked properly, it was way too laggy and I switched to SSD as soon as possible. Let's pretend the OEM version works perfectly, what would be so magic about the OEM version that the retail doesn't/can't have? Could I be missing something?

 

[rgd1101]

thread closed
http/www.tomsguide.com/answers/id-3301932/touchscreen-touchpad-issues-windows-fresh-install.html